Retail Sales Associate - Mayfaire Town Center

Gap; Wilmington (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

50% off regular-priced merchandise

Competitive Paid Time Off

Employee stock purchase plan

Health, dental, and vision insurance

Job summary

A renowned American retail brand in Wilmington, North Carolina, is seeking a Brand Associate to engage customers, provide exceptional service, and contribute to a positive sales environment. The ideal candidate should possess strong communication skills, be passionate about retail, and thrive in a fast-paced atmosphere. Benefits include a merchandise discount, competitive paid time off, and comprehensive insurance options. Join the team and help deliver an outstanding brand experience!

Qualifications

• Strong communication skills to interact effectively with customers and team.
• Flexibility for a retail environment, including varied shifts.
• Ability to lift up to 30 lbs and maneuver around the workplace.
• A problem solver with a focus on continuous improvement, open to feedback, and proactive in taking action.
• Flexible schedule availability, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.

Responsibilities

• Engage with customers to drive sales and service.
• Maintain a clean and organized work environment.
• Support various operational tasks as needed.
• Enhance the customer experience using all omnichannel offerings.
• Be accountable to personal goals that contribute to store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues, returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communication

Customer service

Problem-solving

Retail technology

Problem solving

Physical stamina

Tools

POS system

Job description

Overview

About Gap
Gap has always been about optimistic American style. Since our first store in San Francisco, we’ve focused on the phenomenal people that make up our brand—our employees and our customers. We remain rooted in our legacy while looking to the future, and we’re motivated by leaving the world better than we found it. If you want to be part of an iconic American brand and help lead the way, we’d love to have you join us.

About The Role
As a Brand Associate, you’re an integral part of our team and bring our brand to life for customers. You’ll engage with customers, provide excellent service to drive brand loyalty, educate and inspire with product knowledge, and collaborate with leadership to deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance the customer experience using all omnichannel offerings.
• Be accountable to personal goals that contribute to store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues, returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to interact effectively with customers and your team to meet goals.
• A customer-focused service provider on and off the sales floor to deliver an exceptional experience.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, open to feedback, and proactive in taking action.
• Flexible schedule availability, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 lbs.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta; 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Volunteering: up to five on-the-clock hours each month.
• Extensive 401(k) plan with company matching up to 4% of base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

Gap Inc. is an equal-opportunity employer and is committed to a workplace free from harassment and discrimination. We recruit, hire, train and promote qualified people of all backgrounds and make employment decisions without regard to any protected status. We have received awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.