Retail Sales Associate - Beverly Center

Gap Inc.; Tuckahoe (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate who brings our brand to life for customers through outstanding service and knowledge of products.

You’ll educate, inform, and inspire customers, guiding them with omni‑channel support to elevate the shopping experience. You’ll collaborate with leadership to meet store goals, promote loyalty programs, engage with customers, and maintain a neat and welcoming sales floor, fitting rooms, and cash wrap.

Qualifications

• Excellent customer service that leads to brand loyalty.
• Ability to educate customers about loyalty programs.
• Flexible schedule including holidays, evenings, weekends.

Responsibilities

• Provide exceptional customer service using an omni-channel approach.
• Drive sales through suggestive selling.
• Maintain a neat, organized work centre and support all store areas.
• Handle returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Good communicator

Customer-focused

Retail experience

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in‑class customer experience using an omni‑channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work centre.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to manoeuvre around sales floor, stockroom and office and lift up to 30 lbs.