Retail Sales Associate

SMOKER'S DESTINY; Willow Grove (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Paid training

Modern retail environment

Team-focused culture

Opportunity to grow

Job summary

Smoker’s Destiny is hiring a Retail Sales Associate in Willow Grove, PA. You will deliver exceptional service, educate customers on cigars and botanical products, and help maintain a premium storefront while adhering to age-verification policies.

The role involves greeting customers, recommending products, processing transactions, upselling, and contributing to a clean, organized store. Growth opportunities and paid training are available in a modern retail setting.

Qualifications

• Experience in retail or customer service preferred
• Strong communication and customer service skills
• Reliable, punctual, and professional
• Comfortable learning about products and educating customers
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Must be at least 21 years old

Responsibilities

• Greet every customer with a positive and professional attitude
• Provide excellent customer service and product recommendations
• Educate customers on cigars, botanical products, accessories, vaporizers, and related merchandise
• Follow strict age verification (21+) and ID compliance policies
• Operate POS system and process transactions accurately
• Promote loyalty/rewards program and current promotions
• Upsell and cross-sell products based on customer needs
• Maintain cleanliness, organization, and premium store appearance
• Restock inventory and merchandise shelves
• Help maintain walk-in humidor and product displays
• Follow opening/closing procedures and daily checklists
• Work as part of a team to meet store goals and maintain company standards

Skills

Customer service

Retail experience

Communication

Team player

Punctuality

Product education

21+ age

Job description

Retail Sales Associate – Smoker’s Destiny

Location: Willow Grove
Job Type: Full-Time / Part-Time
Pay: Competitive Hourly Pay + Growth Opportunities

About Smoker’s Destiny

Smoker’s Destiny is a premium smoke and botanical retail destination focused on providing an elevated customer experience through premium products, education, cleanliness, and exceptional service. We are looking for motivated, customer-focused individuals to join our growing team.

If you enjoy helping customers, learning about premium products, and working in a clean, modern retail environment, we would love to meet you.

Position Overview

As a Retail Sales Associate, you will be responsible for delivering exceptional customer service, maintaining store standards, educating customers on products, and ensuring compliance with all company and age-verification policies.

We are looking for team members who are professional, reliable, energetic, and enjoy interacting with customers.

Responsibilities

• Greet every customer with a positive and professional attitude
• Provide excellent customer service and product recommendations
• Educate customers on cigars, Botanical products, accessories, vaporizers, and related merchandise
• Follow strict age verification (21+) and ID compliance policies
• Operate POS system and process transactions accurately
• Promote loyalty/rewards program and current promotions
• Upsell and cross-sell products based on customer needs
• Maintain cleanliness, organization, and premium store appearance
• Restock inventory and merchandise shelves
• Help maintain walk-in humidor and product displays
• Follow opening/closing procedures and daily checklists
• Work as part of a team to meet store goals and maintain company standards

Qualifications

• Retail, sales, customer service, vape, tobacco, smoke shop, convenience store, hospitality, or restaurant experience preferred (but not required)
• Strong communication and customer service skills
• Reliable, punctual, and professional
• Comfortable learning about products and educating customers
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Must be at least 21 years old

What We’re Looking For

We are looking for people who:

• Take pride in customer service
• Enjoy helping customers find the right products
• Maintain professionalism and cleanliness
• Show up on time and take ownership of their role
• Want to grow with a fast-growing retail brand

Why Join Smoker’s Destiny?

• Competitive pay
• Growth and advancement opportunities
• Paid training and product education
• Modern, premium retail environment
• Team-focused culture
• Opportunity to grow with an expanding company