Role Summary:
Responsible for selling retail items, including alcohol and tobacco, while providing exceptional guest service according to department standards.
Key Responsibilities
- Assist guests with questions and purchases, handling cash, credit cards, and loyalty programs accurately.
- Ensure sales paperwork accuracy, manage deposits, variances, and inventory.
- Order, receive, organize merchandise, and conduct inventory checks.
- Rotate stock to maintain product quality and freshness.
- Coordinate with warehouse staff and vendors regarding shipments.
- Perform sales in compliance with tobacco and alcohol policies.
- Open and close retail operations following security protocols.
Qualifications & Skills
- Previous cash register and customer service experience required.
- High school diploma or equivalent preferred.
- Detail-oriented, highly organized, and adaptable.
- Excellent verbal and interpersonal communication skills.
- Strong math skills and ability to work efficiently under pressure.
- Professional appearance and demeanor, with good hygiene.
- Ability to interact courteously with guests, coworkers, and management.
- Effective in upselling gift shop items and amenities.
Training & Physical Demands
- Complete guest service, POS, TIPS, and position-specific training.
- Stand/walk up to 8 hours, lift up to 25 pounds, and perform repetitive motions.
- Work in retail environments with loud noises, bright lights, and occasional cramped spaces.
- Flexible schedule required, including weekends and holidays, with potential overtime.
- Handle high-volume customer interactions, including challenging situations.