Retail Sales Associate

Maui Ocean Center; Wailuku (HI); On-site; USD 19,000 - 28,000; Full time

Job summary

Maui Ocean Treasures Gift Shop at Maui Ocean Center is seeking friendly Retail Sales Associates to join our team. You will work alongside the Retail Sales Leads to drive sales, keep the sales floor neat and stocked, and provide world-class service to every guest.

The role requires flexibility to work weekends, holidays, and occasional night shifts. Excellent customer service skills and a positive attitude are essential for success in a fast-paced retail environment.

Qualifications

• Excellent customer service and people skills.
• Reliability and punctuality.
• Basic computer skills and calculator use.
• Self-motivated, organized, detail-oriented.
• Ability to stand long shifts (8–9 hours).
• Clear English communication (verbal and written).
• Retail experience preferred but not required.
• POS system experience preferred but not required.
• Teamwork and independent work capability.
• Flexible schedule including weekends/holidays/night shifts.

Responsibilities

• Assist customers and drive daily sales on the sales floor.
• Maintain organized cash wrap station and keep it clean daily.
• Restock shelves and help with merchandise displays.
• Operate computer and POS system as needed.
• Provide positive interactions with guests and fellow staff.
• Support various projects such as cleaning and restocking.

Skills

People skills

Reliability

Computer literacy

Calculator skills

Self-motivation

Stamina

English communication

Team player

Flexibility

Tools

POS system

Job description

DEPARTMENT: Retail, Maui Ocean Treasures Gift Shop

DIRECT REPORT: Director of Retail

HOURS: Hourly Part-time (20-34 hours a week) and Full-time (35-40 hours per week), (day shift, on call, weekends, and occasional night functions)

STARTING PAY: $17/Hr

Position Summary

Do you enjoy meeting new people and providing world-class customer service? Are you self-motivated, and have fun and thrive in a fast-paced retail environment? If you’re friendly and have a positive and upbeat attitude then we’re looking for you! Our Retail Sales Associates work along-side our Retail Sales Leads to make and drive sales on a daily basis. The Retail Sales Associates also assist with keeping our sales floor neat, tidy, and restocked. Our ideal Retail Sales Associate candidate is someone who is flexible and who can also work weekends, holidays, and the occasional night shift. Maui Ocean Treasures Gift Shop is the official gift shop of Maui Ocean Center. We are the most unique gift shop on Maui and we offer items that include apparel, books, marine-themed gifts, Hawaiʻi made culinary items, bath & body products, jewelry, keiki toys, and so much more! We strive to provide exceptional customer service and to assist our guests with finding the perfect gift to commemorate their visit to Maui.

Responsibilities

• Must be able to bend, stoop, and lift 50lbs or more and be able to stand for long periods of time in order to assist customers on the sales floor, as well as helping with restocking the sales floor and helping with various projects
• Must be organized and maintain a clean and well-stocked cash wrap station on a daily basis
• Must be self-motivated
• Must be comfortable working on a computer
• Have a sense of ownership and pride in the aquarium and Maui Ocean Treasures
• Maintain upbeat, professional attitude
• Conduct positive interactions with customers and fellow employees
• Actively contribute to meeting daily sales goals
• Help to make and drive sales on the sales floor
• Help with various projects, such as cleaning, restocking, setting-up merchandise displays on the sales floor, etc.
• No prior retail experience required

Minimum Qualifications

• Great people skills, outgoing and pleasant. The ability to provide excellent customer service daily
• Reliability & punctuality
• Basic computer skills
• Can use a calculator to add/subtract/percentages etc…
• Self-Motivated & organized with attention to detail
• Able to stand for long periods of time (up to 8 – 9 hour shifts with breaks)
• Can bend, stoop, and lift at least 50 lbs
• Clear communication: this includes verbally and with reading/writing in the English language
• Previous experience working in retail is preferable, but not required
• Some experience with working on a Point-Of-Sale (POS) system preferable, but not required
• Establish and maintain productive, professional relationships with other employees and effectively work as a team, as well as independently to perform all job requirements
• Must have a flexible schedule and be able to work weekends, holidays, and the occasional night shift