Retail Sales Associate

Wild Bill's Tobacco; Utica (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Discounts on store products

Growth opportunities

Spiffs

Job summary

Wild Bill's Tobacco is seeking a customer-focused retail associate in Utica, MI. You will greet customers, answer questions, and promote products while meeting sales goals in a fast-paced store environment.

The role requires a high school diploma, 21+ years old, and flexible scheduling. You will travel locally for shift coverage and support store operations, including cash handling and inventory management.

Qualifications

• Completion of high school or equivalent is required.
• Must be at least 21 years old.
• Experience in retail environments and customer service is required.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability is required.

Responsibilities

• Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner.
• Answer questions and resolve customer inquiries and concerns.
• Create relationships with customers to suggest products.
• Meet or exceed sales goals.
• Gain product knowledge to be the expert.
• Promote the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with company policies and procedures.
• Ensure a clean, well-stocked store for customers.
• Follow all Company policies and procedures.
• Travel within a 15-mile radius for shift coverage.
• Open, close, and operate the store including cash handling, inventory count and deposits.
• Complete accurate paperwork and transactions according to policies.
• Maintain store appearance, back room, restrooms, and work areas.
• Build customers’ confidence by making their experience comfortable and simple.
• Assist in other tasks, duties, or projects as assigned by management.
• Open and close the store, including locking doors and setting the alarm.
• Work shifts ranging from 4 to 12 hours on the sales floor.

Skills

Retail experience

Customer service

Flexible scheduling

Communication skills

Positive attitude

Education

High school diploma or equivalent

Job description

Full-time, Part-time Description

Responsibilities

• Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner.
• Answers questions and resolves customer inquiries and concerns.
• Create relationships with customers in order to suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge in order to be the expert.
• Participate in marketing efforts to solicit new business by promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with company policies and procedures.
• Ensure a clean, well-stocked store for customers.
• Follow all Company policies and procedures.
• Ability to travel within a 15-mile radius from home store for shift coverage.
• Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Ensure maintenance of store appearance, back room, restrooms, and individual work area.
• Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
• Assist in other tasks, duties, or projects as assigned by management.
• Open and close the store which includes locking doors and setting the alarm.
• Must be able to work shifts ranging from 4 to 12 hours standing on the sales floor.
• Must be able to twist, bend, squat, lift, and reach overhead.
• Must be able to lift up to 50 lbs.

Requirements

Qualifications:

• Completion of high school or equivalent
• Must be at least 21 years old
• Experience in retail environments and customer service
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Benefits

• Health, Dental, Vision and Life Insurance (Full Time Only after 60 days of employment)
• Flexible work schedule
• Discounts on store products
• Development and Growth Opportunities
• Merit increases for full-time employees bi-annually
• Spiffs (commission)
• Recognition program