Retail Sales Associate

Wild Bill's Tobacco; Alpena (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible schedule

Discounts on products

Development opportunities

Merit increases

Spiffs

Recognition program

Job summary

Wild Bill's Tobacco in Alpena, MI is seeking a Retail Sales Associate to greet customers, answer questions, and drive sales. The role requires flexible hours, strong customer service skills, and the ability to stand for long periods while stocking and maintaining a clean, organized store.

You will build product knowledge, assist with store operations, handle cash, and participate in marketing efforts to attract new customers within a 15-mile radius.

Qualifications

• Completion of high school or equivalent.
• Must be at least 21 years old.
• Experience in retail environments and customer service.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service to store customers, greeting and assisting.
• Answer questions and resolve inquiries and concerns.
• Create relationships with customers to suggest products.
• Meet or exceed sales goals.
• Gain product knowledge to be an expert.
• Participate in marketing efforts to solicit new business.
• Assist with all store functions in compliance with company policies and procedures.
• Ensure a clean, well-stocked store.
• Follow all Company policies and procedures.
• Ability to travel within a 15-mile radius for shift coverage.
• Open/close and operate the store including cash handling and deposits.
• Complete accurate paperwork and transactions.
• Maintain store appearance, back room, restrooms, and work area.
• Build customer confidence and meet customer needs.
• Assist in other tasks for management.

Skills

Customer service

Communication skills

Retail experience

Flexibility

Education

High school diploma or equivalent

Job description

Full-time, Part-time Description

Responsibilities

• Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner.
• Answers questions and resolves customer inquiries and concerns.
• Create relationships with customers in order to suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge in order to be the expert.
• Participate in marketing efforts to solicit new business by promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with company policies and procedures.
• Ensure a clean, well-stocked store for customers.
• Follow all Company policies and procedures.
• Ability to travel within a 15-mile radius from home store for shift coverage.
• Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Ensure maintenance of store appearance, back room, restrooms, and individual work area.
• Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
• Assist in other tasks, duties, or projects as assigned by management.
• Open and close the store which includes locking doors and setting the alarm.
• Must be able to work shifts ranging from 4 to 12 hours standing on the sales floor.
• Must be able to twist, bend, squat, lift, and reach overhead.
• Must be able to lift up to 50 lbs.

Requirements

Qualifications:

• Completion of high school or equivalent
• Must be at least 21 years old
• Experience in retail environments and customer service
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Benefits

• Health, Dental, Vision and Life Insurance (Full Time Only after 60 days of employment)
• Flexible work schedule
• Discounts on store products
• Development and Growth Opportunities
• Merit increases for full-time employees bi-annually
• Spiffs (commission)
• Recognition program