Retail Sales Associate

Goodwill Industries of Southwest Florida; Town of Florida (NY); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is hiring a Retail Sales Associate to deliver friendly, fast, accurate, and safe customer service while supporting daily store operations. You will assist customers on the sales floor, operate cash registers, accept donations, and help with merchandising and processing duties.

The role requires ability to stand for long periods, lift up to 40 pounds, and work a flexible schedule. Prior retail experience is preferred, and basic math and communication skills are

Qualifications

• High school diploma or equivalent preferred.
• Retail experience preferred.
• Knowledge of cash registers, adding machines, credit card machines, telephones, and merchandise pricing.
• Ability to understand and follow oral and written instructions.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of basic math skills and cash handling procedures.
• Ability to exercise good judgment, patience, and understanding.
• Ability to monitor store entrances and exits and notify management of concerns.
• Ability to stand for extended periods of time and bend, stoop, reach, twist, lift, push, pull, and move merchandise.
• Ability to lift and carry at least 40 pounds.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule.

Responsibilities

• Provide friendly customer service by greeting donors and customers and maintaining efficient checkout operations.
• Operate the cash register and complete sales transactions, process payments, bag merchandise, and complete opening/closing procedures.
• Accept donations, provide receipts, and assist donors courteously.
• Merchandise counters, tables, racks and other displays while keeping aisles safe.
• Meet production goals by processing merchandise and supporting continuous improvement.
• Follow processing procedures and Kaizen drills to maintain clean, safe workstations.
• Move racks and merchandise to floor and ensure proper color, category and pricing alignment.
• Sort and place pulls, salvage and recyclables in designated containers to maximize opportunities.

Skills

Customer service

Cash handling

Communication

Instructions follow

Education

High school diploma or equivalent

Tools

Cash registers

Adding machines

Credit card machines

Job description

Job Title: Retail Sales Associate

Location

5600 Lee Boulevard, Lehigh Acres, F L

Employment Type

Full-Time / Part-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Sales Associate to provide friendly, fast, accurate, and safe customer service while supporting daily store operations. This position assists customers on the sales floor, operates cash registers, accepts donations, processes merchandise through the Kaizen system, and supports production and merchandising activities. The Retail Sales Associate is cross-trained in multiple areas of the store and helps maintain a clean, safe, and organized shopping environment.

Key Responsibilities

• Provide excellent customer service by greeting donors and customers, monitoring entrances and exits, assisting customers on the sales floor, and maintaining efficient checkout operations.
• Operate the cash register, process sales transactions, accept payments, bag merchandise, ask customers to Round Up their purchases, and complete opening and closing register procedures.
• Accept donations, provide donation receipts, and assist donors in a courteous and professional manner.
• Merchandise counters, tables, racks, and other sales floor displays while maintaining safe aisles and walking surfaces throughout the store.
• Meet or exceed production goals by processing soft-line and hard-line merchandise, accurately recording production, and supporting continuous process improvement.
• Execute Kaizen 5-minute drills and maintain clean, safe, and organized workstations.
• Follow all processing procedures, including rubber banding shoes and other designated requirements.
• Move rolling racks and hoppers to the sales floor and merchandise products according to color, category, pricing, and rotation guidelines.
• Properly sort and place pulls, salvage, and recyclable commodities into designated containers, hoppers, Gaylords, totes, and other assigned locations to maximize aftermarket opportunities and minimize disposal expenses.
• Follow all company policies and procedures and support other store operations, including donation processing, merchandising, cleaning, fixture and equipment support, and backroom functions as needed.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience preferred.
• Knowledge of cash registers, adding machines, credit card machines, telephones, and merchandise pricing.
• Ability to understand and follow oral and written instructions.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of basic math skills and cash handling procedures.
• Ability to exercise good judgment, patience, and understanding.
• Ability to monitor store entrances and exits and notify management of concerns.
• Ability to stand for extended periods of time and bend, stoop, reach, twist, lift, push, pull, and move merchandise.
• Ability to lift and carry at least 40 pounds.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement