Retail Sales Associate

Spokane Valley Mall; Spokane Valley, Northern (WA, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Bath & Body Works at Spokane Valley Mall is seeking a Sales Associate to deliver outstanding, customer-first service and guide customers to the best products. You will actively upsell, enroll customers in rewards, and ensure fast, friendly checkout while keeping the store visually appealing and well-stocked.

Applicants should be comfortable with physical tasks, able to lift up to 50 pounds, and work varied shifts including evenings, weekends, and holidays to support peak times.

Qualifications

• Thrives in a customer-first retail environment.
• Proven sales and customer experience results in a fast-paced setting.
• Effective communication, receptive to feedback, adaptable.
• Ability to de-escalate store and customer situations effectively.
• Availability for peak days and varied shifts including evenings, weekends, holidays.

Responsibilities

• Deliver exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on both the sales floor and at check-out.
• Provide a friendly and efficient cash wrap experience, including ringing customer purchases at the cash register and keeping the cash wrap neat, clean, and stocked.
• Support product replenishment activities and maintain brand standards to keep the store full and abundant.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer service

Sales technique

Communication

De-escalation

Job description

Summary:

As a Sales Associate, you will be the face of Bath & Body Works — understanding our customers’ needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store and contribute to a positive, high-energy environment.

Responsibilities

Deliver exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.

Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

Drive rewards program enrollment and engagement on both the sales floor and at check-out.

Provide a friendly and efficient cash wrap experience, including ringing customer purchases at the cash register and keeping the cash wrap neat, clean, and stocked.

Support product replenishment activities and maintain brand standards to keep the store full and abundant.

Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.

All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.

Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

Maintain our values, policies, and procedures.

Qualifications

Thrives in a customer-first based retail environment.

Demonstrated sales and customer experience results in a fast-paced environment.

Effective communication skills, being open to feedback, and the ability to adapt quickly.

Ability to de-escalate store and customer situations effectively.

Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Core Competencies

Lead with Curiosity & Humility

Build High Performing Teams for Today & Tomorrow

Influence & Inspire with Vision & Purpose

Observe, Engage & Connect

Strive to Achieve Operational Excellence