Retail Sales Associate

Macy's; Short Hills (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

401(k) match

Paid time off

Health and wellness coverage

Job summary

Macy's in Short Hills, New Jersey is seeking a Retail Selling Colleague who excels in customer engagement and sales. You will create memorable shopping experiences while striving to achieve sales goals and build customer loyalty.

The ideal candidate will have flexible availability for shifts, excellent communication skills, and the ability to work collaboratively. Macy's provides a dynamic environment with competitive pay, comprehensive benefits, and opportunities for continuous learning.

Qualifications

• Flexible availability, including days, evenings, weekends, and holidays.
• Effective communication with customers and colleagues.
• Resourceful and adaptable to changing priorities.
• Ability to handle electronic devices and technology.

Responsibilities

• Greet customers and maintain a welcoming environment.
• Meet daily sales goals and engage with customers.
• Support teammates and contribute to a collaborative atmosphere.
• Maintain cleanliness and organization of the sales floor.

Skills

Customer service

Sales techniques

Effective communication

Teamwork

Adaptability

Job description

Macy's is more than just a store. It’s a story that has captured the hearts and minds of America for more than 160 years, from innovations and traditions to memorable moments like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. Those moments are part of what makes this a special place to work.

Job Overview

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You understand each customer’s needs, offer personalized recommendations, and connect them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving sales goals by driving performance through customer engagement and smart selling behaviors, building trust, meeting targets, and inspiring loyalty.

Key Responsibilities

• Begin each day energized and ready to make an impact.
• Greet teammates, keep the sales floor clean and organized, and prepare the space for customers.
• Review sales goals and stay informed about new arrivals, top‑selling items, trends, and promotions.
• On the floor, focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations that build relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Finish Strong by sharing Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you and the customer’s name.
• Support teammates with honesty, care, and collaboration to serve customers and communities.
• Strive to improve every day, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility can be found here.

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and adapt to changing priorities; able to work independently and in a team.
• Handle electronic devices with no problem.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, handheld equipment, cash register, and ability to process register transactions.

What We Can Offer You

A dynamic, inclusive environment with competitive pay and benefits. Comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Continuous learning and leadership development. Community building through Colleague Resource Groups and volunteer opportunities.

Additional benefits:

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Eligibility for performance‑based incentives/bonuses.
• Benefits include 401(k), medical, vision, dental, life, disability insurance options, PTO accruals, holidays, and more. Additional details at macysJOBS.com.

About Us

Macy's offers unique opportunities to be part of memorable moments in people’s lives—whether helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing online shopping, buying stylish merchandise, or designing a balloon for the Thanksgiving Day Parade.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.