Retail Sales Associate

ezcorp; Roy (UT); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous PTO

Store Discount

Job summary

EZCORP is seeking a Retail Sales Associate / Retail Customer Service Team Member in Roy, Utah. You will engage customers, process sales and pawn loans, and support store operations in a fast-paced environment.

The role offers a structured career path with pay progression, bonus potential, and benefits. Start as a Trainee in a 5-week paid program and progress through the Pawnbroker Certification.

Qualifications

• Customer service experience with daily interactions in a retail setting.
• Strong communication and interpersonal skills for a diverse customer base.
• Ability to handle cash transactions accurately and responsibly.
• Comfort with working in a fast-paced, performance-driven environment.

Responsibilities

• Greet customers and provide excellent service in-store and on the phone.
• Process sales, pawn loans, and extensions with accuracy and compliance.
• Perform opening and closing duties and maintain merchandising and store cleanliness.

Skills

Customer service

Cash handling

Communication

Teamwork

Multitasking

Bilingual

Education

High School Diploma or GED

Tools

POS System

Job description

Address: 5672 South 1900 West Roy, Utah 84067

Brand: EZPawn

We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast-paced retail environment.

Our Retail Sales Associate / Retail Customer Service (Pawnbroker) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position!

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program

Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour

Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Leader) position

Follow the Career Path and apply for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store

Benefits

• Free Health Insurance *
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours - Better Than Traditional Retail
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here's what you can expect as a Retail Sales Associate / Retail Customer Service (Pawnbroker) : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our customer service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Responsibilities

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test (performed after a conditional offer)
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Be part of something bigger - EZCORP operates a diverse family of US brands, including EZPAWN , Value Pawn & Jewelry , Easy Pawn , USA Pawn , maX it Pawn , Premier Pawn, Cash Pawn, Max Pawn Luxury as well as many other regional brands, giving you the stability of a large organization with the community feel of a neighborhood business.

*No cost for employee only medical insurance when selecting BlueCross BlueShield EPO Plan.