Retail Sales Associate

aaamidatlantic; North Canton (OH); On-site; USD 20,292 - 25,953; Full time

Benefits offered by this job

Medical, dental, and vision plan options

401(k) plan with company match

Paid parental leave

Free AAA membership

Learning reimbursement up to $5,250

Job summary

AAA Club Alliance is seeking a full-time Retail Sales Associate in North Canton, OH. The role involves upselling AAA products, assisting in travel planning, and handling Roadside Assistance calls. Ideal candidates will have sales experience and excellent communication skills.

The position offers a compensation range of $14.73 to $18.84 per hour, along with comprehensive benefits including 401(k) matching and paid time off.

Qualifications

• Previous sales and customer service experience.
• Strong written and oral communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Upsell AAA products like memberships and insurance.
• Assist members with vacation planning.
• Answer overflow Roadside Assistance calls.

Skills

Sales experience

Customer service

Effective communication

Computer skills

Geography knowledge

Education

High school diploma or equivalent

Job description

Retail Sales Associate – AAA Club Alliance

AAA Club Alliance is actively hiring experienced full‑time Retail Sales Associates to support our retail operations and premium customer experience.

Compensation

• The starting base compensation is $14.73 to $18.84 per hour, adjusted based on experience, geographic location, and other job‑related factors.
• Eligible to earn incentive pay, averaging $162.00 – $389.00 per month.
• Store hours: Monday 9 AM – 6 PM, Tuesday‑Friday 9 AM – 5 PM, Saturday 9 AM – 12 PM. 37.5‑hour work week.
• No Sundays.
• First year paid time off up to three weeks.

Location Address: 4895 Portage Street, NW, North Canton, OH 44720

Responsibilities

• Consistently up‑sell and cross‑sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak volume, ensuring timely and efficient service delivery.
• Serve as backup and assist in Cashiering, Tag and Title, and IDEMIA services as applicable.

Qualifications

• Previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Effective written and oral communication skills, essential for engaging customers and articulating AAA membership value.
• Proficiency navigating multiple websites and programs; strong computer skills for multitasking in a fast‑paced environment.
• Notary Public designation or willingness to obtain within six months of employment.
• Basic geography knowledge beneficial.
• High school diploma or equivalent required.
• Satisfactory pre‑employment and post‑employment screening results (criminal, drug, and state/vendor screenings) and ability to obtain necessary membership license if required for job functions.

Benefits

• Medical, dental, and vision plan options.
• Up to 2 weeks paid parental leave.
• 401(k) plan with company match up to 7%.
• 2+ weeks paid time off within first year.
• Paid company holidays.
• Volunteer opportunities and one volunteer day per year.
• Free AAA membership.
• Continual learning reimbursement up to $5,250 per year.
• And more – please see our benefits page for full details.

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.