Retail Sales Associate

EZCORP, Inc.; Phoenix (AZ); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Free Health Insurance

Monthly bonus potential

401(k) with match

Paid Time Off

Holiday Pay

Store Discount

Competitive Wages

Great Working Hours

Job summary

EZCORP, Inc. in Phoenix, AZ is hiring Retail Customer Service Representatives (Pawnbroker). Start as Trainee in a 5-week paid training, with pay raises and promotions upon completion. Earn uncapped monthly bonus and comprehensive benefits, including health insurance and 401(k).

As a team member, you will greet customers, process sales and loans, and help with pawned items while upholding excellent service standards in a fast-paced environment.

Qualifications

• Greet customers and provide service in person or by phone.
• Process sales, loans and extensions.
• Demonstrate strong interpersonal skills and professional conduct.
• Multitask effectively in a fast-paced environment.
• Pass a background check and drug test as required.
• Knowledge of pawned items (tools, jewelry, electronics) is a plus.
• Sales experience is a plus.
• Bilingual abilities are a plus.

Responsibilities

• Greeting customers and assisting in person or by phone.
• Processing sales, loans, and extensions.
• Handling opening and closing store duties.

Skills

Customer service

Cash handling

Communication

Teamwork

Multitasking

Bilingual

Sales

Retail

Education

High school diploma or GED

Job description

Address: 5259 W. Indian School Rd Phoenix, Arizona 85031

Brand: USA Pawn & Jewelry

Pay range is based on experience from $14.00 to $15.00

We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

• Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
• Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
• Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
• Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:

• Free Health Insurance *
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here’s what you can expect as a Retail Customer Service Representative* (Pawnbroker)*: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other Customer Service duties include, but are not limited to:

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include:

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.