Retail Sales Associate

Fleet Feet; Olde West Chester (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

High energy and fun atmosphere

Training and advancement opportunities

Training Program and Product Discounts

Job summary

A leading retail fitness chain in Olde West Chester is seeking passionate individuals to join their customer service team. The role includes providing outstanding customer support, engaging with customers to recommend products, and being adaptable in a fun and high-energy store environment. With an emphasis on teamwork and community involvement, candidates should possess strong communication skills and a willingness to assist both customers and fellow team members.

Qualifications

• Prior experience in a customer-facing retail or sales environment is preferred.
• Self-motivated and passionate about helping others.
• Adaptable and proactive in learning and decision-making.

Responsibilities

• Provide an outstanding customer experience through personalized service.
• Assess customer needs and recommend appropriate gear and products.
• Support all store initiatives and maintain product knowledge.

Skills

Customer service skills

Strong communication

Detail-oriented

Team collaboration

Job description

We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Key Responsibilities

• Provide an outstanding customer experience through personalized service and attention
• Build meaningful connections with customers, vendors, and teammates
• Assess customer needs and recommend appropriate gear, products, and training programs
• Support all store initiatives, events, and community outreach efforts
• Maintain product knowledge to educate and inform customers
• Stay adaptable and ready to go above and beyond as needed
• Collaborate with team members to achieve store goals
• Uphold Fleet Feet’s core values and commitment to putting people first

Requirements

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Prior experience in a customer-facing retail or sales environment is preferred
• Self‑motivated, detail‑oriented, and passionate about helping others
• Strong communication skills with a positive and professional demeanor
• Adaptable, accountable, and proactive in learning and decision-making
• Team player with a collaborative and customer‑centric mindset
• Willingness to go the extra mile for customers and fellow team members
• Commitment to doing the right thing—even when no one’s watching
• Able to lift up to 40 lbs
• Long periods of standing
• Able to bend/stoop to tie shoes
• Shifts up to 8 hours with no set break schedule
• Able to reach above shoulder height, climb small 4 ft ladders

Perks

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members