Retail Sales Associate

Fleet Feet; Hamilton (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

High energy and fun atmosphere

Training and advancement opportunities

Community involvement

Training Program and Product Discounts

Passionate team members

Job summary

A leading running retailer in Hamilton is seeking an Outfitter to deliver exceptional customer service and recommend products that help customers achieve their goals. The role requires strong communication skills and a collaborative mindset within a dynamic, high-energy environment. Potential candidates should be self-motivated and adaptable, ready to engage with customers and support store initiatives. This position offers opportunities for training and advancement in a fun atmosphere.

Qualifications

• Prior experience in a customer-facing retail or sales environment preferred.
• Self-motivated, detail-oriented, and passionate about helping others.
• Strong communication skills with a positive and professional demeanor.

Responsibilities

• Deliver exceptional service while recommending gear and products.
• Build meaningful connections with customers and teammates.
• Maintain product knowledge to educate customers.

Skills

Customer service

Communication

Team collaboration

Adaptability

Job description

Overview

Fleet Feet Cincinnati, with 7 stores and a robust e-commerce site, is the largest running retailer in Cincinnati. We pride ourselves on an inclusive environment and delivering unmatched service and support when outfitting customers. We keep things high-spirited, fast-paced, and fun. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We are in full pursuit to find hardworking people to join us and bring our core values to life.

Responsibilities

As an Outfitter, you are the heart and sole of the Fleet Feet experience. Your mission is to deliver exceptional service while recommending gear and products that help customers achieve their goals—no matter what their finish line looks like. You’ll be part of a dynamic, high-energy team that values relationships and thrives on making a difference in the lives of others. By listening closely, learning proactively, and offering personalized solutions, you’ll play a key role in building lifelong customers and creating an unforgettable in-store experience.

Key Responsibilities

• Provide an outstanding customer experience through personalized service and attention
• Build meaningful connections with customers, vendors, and teammates
• Assess customer needs and recommend appropriate gear, products, and training programs
• Support all store initiatives, events, and community outreach efforts
• Maintain product knowledge to educate and inform customers
• Stay adaptable and ready to go above and beyond as needed
• Collaborate with team members to achieve store goals
• Uphold Fleet Feet’s core values and commitment to putting people first

Requirements

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Prior experience in a customer-facing retail or sales environment is preferred
• Self‑motivated, detail‑oriented, and passionate about helping others
• Strong communication skills with a positive and professional demeanor
• Adaptable, accountable, and proactive in learning and decision‑making
• Team player with a collaborative and customer‑centric mindset
• Willingness to go the extra mile for customers and fellow team members
• Commitment to doing the right thing—even when no one’s watching
• Able to lift up to 40lbs
• Long periods of standing
• Able to bend/stoop to tie shoes
• Shifts up to 8 hours with no set break schedule
• Able to reach above shoulder height, climb small 4ft ladders

Perks

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members