Retail Associate

DREAM RIDERS; BLOOMINGTON (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Apploi in Bloomington, MN is looking for a Sales Associate who greets customers, assesses needs, explains product features, and recommends suitable solutions.

You will promptly resolve complaints, process POS purchases, and help maintain an inviting, well-stocked store that reflects our brand standards.

The role rewards hard work with opportunities to grow sales skills, collaborate with a friendly team, and contribute to achieving monthly and quarterly goals.

Qualifications

• Retail sales experience in a customer-facing environment.
• Strong understanding of sales principles and customer service.
• Excellent English language proficiency.

Responsibilities

• Provide excellent sales service to customers.
• Assist customers with product features and options.
• Process POS transactions and returns.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain store appearance and inventory accuracy.
• Collaborate with team to ensure great service.
• Upsell where appropriate and build customer relationships.

Skills

Retail sales experience

Sales principles

English proficiency

Basic math

Customer market knowledge

Sales quota achievement

POS experience

Inventory procedures

Communication skills

Customer service orientation

Resilience under pressure

Flexible shifts

Education

High school diploma

BS in Marketing or related field (preferred)

Job description

Sales Associate Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products, and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance to high standards.

Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis
• \"Go the extra mile\" to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Requirements

Sales Associate skills

• Proven work experience as a Retail Sales Associate, Sales Representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school degree; BS degree in Marketing or related field would be a plus