Retail Sales Associate

P.F Candle Co; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

P.F. Candle Co. is hiring part-time Retail Associates to join its Williamsburg location. The role focuses on providing exceptional customer service while engaging customers in meaningful conversations about products. Candidates should have excellent communication skills and enthusiasm for learning about the company's products.

Benefits

Paid holidays and sick leave

401(k) plan options

Commuter benefit contributions

Employee discounts

Qualifications

• Prior experience in retail or customer-facing roles preferred.
• Ability to work collaboratively and independently.
• Interest in learning about P.F. products is a plus.

Responsibilities

• Greet customers warmly and create a welcoming environment.
• Engage in conversations to understand customer needs and offer suggestions.
• Maintain a clean and organized storefront.

Skills

Communication skills

Customer service

Interpersonal skills

Job description

P.F. Candle Co. is hiring part time Retail Associates to join our team at our Williamsburg location! Retail Associates serve as the face and voice of our company, engaging with customers to deliver a one-of-a-kind fragrance experience.

Because first impressions are everything, Retail Associates welcome every customer to the store in a friendly and approachable manner, and possess an intimate knowledge of P.F. products, history, and values. Retail Associates are collaborative by nature, outgoing, and are excited to connect with people of all backgrounds.

This position will report to the Shop Manager. Must be able to work flexible hours including weekends and holidays, and have a willingness to adapt to a dynamic work schedule based on workload and team availability.

POSITION: Part-Time, Hourly

START DATE: ASAP - June 2025

SALARY: $24/HR

JOB RESPONSIBILITIES:

Customer Service

• Greet customers with a warm, friendly demeanor and create a welcoming environment throughout the shopping experience
• Engage in meaningful conversations to understand customer needs and offer product suggestions
• Provide expert knowledge and customer education on product information, development and production processes, and care/best use suggestions
• Gather customer feedback and share with larger team to identify successes and areas of improvement

Sales & Product Expertise

• Utilize strong sales techniques to upsell or cross-sell products, ensuring customers leave with the right items for their needs
• Ensure a seamless checkout process, including sales, returns, and exchanges, and answer any questions or concerns professionally
• Achieve and exceed sales goals through personalized recommendations and building lasting customer relationships
• Stay informed about all products and be able to communicate their unique selling points effectively

Store Presentation & Experience

• Maintain a clean and organized storefront at all times, ensuring that product displays are always well-stocked and aesthetically aligned with creative direction
• Assist with inventory management, including cycle counts and product restocking
• Organize back stock and storage areas to ensure efficiency and easy access to merchandise

Administrative Support

• Assist with opening and closing duties, including cash handling and balancing the register
• Contribute to marketing initiatives, such as in-store promotions or social media content
• Assist with in-store events and activations

QUALIFICATIONS:

• Prior experience in retail or customer-facing roles is preferred
• Must be able to work flexible hours, including weekends and holidays
• Excellent communication skills founded on honesty and transparency
• Ability to work collaboratively and independently while managing time efficiently
• Strong interpersonal skills with a focus on delivering exceptional customer experiences
• Interest in learning about P.F. products and enthusiasm for brands with a similar mission is a plus
• Must take punctuality seriously!

BENEFITS:

• Paid holidays and sick leave
• 401(k) plan options
• Commuter benefit contributions
• Employee discounts