Retail Sales Associate - Mellody Farm

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Gap Inc. recherche un Brand Associate passionné et orienté vers le client. Le rôle implique d'engager les clients, de fournir un excellent service et de promouvoir la fidélité à la marque. En tant qu'associé, vous contribuerez à créer une expérience client exceptionnelle en utilisant toutes les offres omnicanales. Nous recherchons un communicateur efficace qui prospère dans un environnement dynamique, prêt à répondre aux besoins du commerce, y compris les horaires flexibles.

Qualifications

• Communicateur efficace avec les clients et l'équipe.
• Expérience orientée client, efficace sur le plan de vente.
• Capacité d'apprendre et d'améliorer continuellement.

Responsibilities

• Engager et connecter avec les clients pour un service de qualité.
• Promouvoir les programmes de fidélité.
• Soutenir les opérations sur le sol de vente.

Skills

Service à la clientèle

Communication

Résolution de problèmes

Utilisation de la technologie de vente au détail

Job description

About the RoleAs a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.