Retail Sales Associate

Fairmont; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

The Plaza Boutique & Eloise Store at The Plaza Hotel in New York seeks a Retail Sales Associate to deliver a luxury shopping experience for guests from around the world. You will engage with customers, build product knowledge, and drive individual sales performance while upholding The Plaza's high standards.

You will support both in-store and online sales, visual merchandising, inventory, and daily boutique operations, requiring a hospitality-driven mindset and a passion for luxury retail.

Qualifications

• Experience in luxury retail or hospitality preferred (not required).
• Strong communication and client service skills.
• Ability to work in a fast-paced, guest-focused environment.

Responsibilities

• Deliver attentive, personalized service to hotel guests and online customers.
• Build product knowledge and relationships to meet individual sales goals.
• Maintain a warm, polished environment reflecting The Plaza standards.
• Assist with in-store and online sales, including BOPIS and omnichannel service.
• Support visual merchandising, inventory, and daily boutique operations.
• Communicate low-stock and high-demand items to leadership.
• Assist with stockroom operations and order fulfillment as needed.

Skills

Sales focus

Client engagement

Teamwork

POS proficiency

Attention to detail

Guest service

Tools

Photoshop

Job description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

As a Retail Sales Associate at The Plaza Boutique & Eloise Store, you will play an important role in delivering exceptional customer service and a luxury retail experience within The Plaza Hotel. You will engage with guests from around the world, build product knowledge, drive individual sales performance, and help create a polished and memorable shopping experience.

The Sales Associate supports both in-store and online sales, visual merchandising, inventory, order fulfillment, and daily boutique operations. Success in this role requires a genuine passion for hospitality, luxury retail, client engagement, and The Plaza and Eloise brands.

The Plaza Boutique & Eloise Store: Open 7 days a week; 10am - 6pm

Our online store: The Plaza & Eloise At The Plaza Shops

Summary of Responsibilities: Reporting to the Retail Operations Manager, key responsibilities include:

Tasks and Responsibilities

• Sales & Client Engagement: Deliver attentive, personalized service to hotel guests, online customers, and internal departments. Develop strong product knowledge, build client relationships, increase average transaction value, and work toward individual sales goals.
• Luxury Guest Experience: Create a warm, polished, and service-focused environment that reflects The Plaza's standards. Work collaboratively with the retail team and provide additional support during peak business periods.
• Visual Merchandising & Store Standards: Maintain a clean, organized, and visually compelling sales floor while following merchandising standards, store policies, and procedures.
• E-Commerce & Omnichannel Service: Fulfill BOPIS orders and assist customers purchasing through both in-store and online channels to provide a seamless shopping experience.
• Inventory Support: Assist with monthly floor sets, replenishment, stock organization, inventory counts, and accurate product placement. Communicate low-stock, high-demand, and slow-moving merchandise observations to leadership.
• Sales Awareness: Maintain awareness of individual sales goals, promotions, product performance, and guest feedback, sharing relevant observations with leadership to support both boutique and online sales.
• Operational Support: In a small-team environment, assist with stockroom operations, merchandising, inventory counts, order fulfillment, and guest service as business needs require.

Skills and Competencies:

• Reliable, adaptable, and highly organized with strong time management and multitasking skills.
• Sales-driven mindset with the ability to achieve individual goals through client engagement and product knowledge.
• Strong teamwork and communication skills.
• Computer and POS proficiency.
• Professional presentation and demeanor.
• Meticulous attention to detail.
• Ability to remain responsible, reliable, courteous, and guest-focused in a fast-paced environment.

Requirements:

• Flexibility to work varied hours/days based on business needs, including weekends and peak periods.
• On-site presence required; remote work not applicable.
• Previous retail, hospitality, or customer service experience.
• Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.

Qualifications

• Visual Merchandising expertise.
• Understanding of pricing strategies, promotions, and sales goals.
• Photoshop, photography skills, and content editor skills an asset.
• Marketing and social media interest.
• Previous experience in the hotel industry.

Additional Information

All your information will be kept confidential according to EEO guidelines.