Retail Sales Associate

iHire; Nashville (TN); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Employee discounts

Job summary

A luxury hotel in Nashville is seeking a Retail Sales Associate to deliver personalized shopping experiences in its boutique. The ideal candidate will have a minimum of 2 years in luxury retail, be proficient with POS systems, and have excellent communication skills. This role offers flexible scheduling with hourly compensation starting at $18.00. Benefits include health insurance, 401(k) matching, and employee discounts.

Qualifications

• Minimum 2 years’ experience in luxury retail or hospitality.
• Proficiency with POS systems and CRM platforms.
• Fluent in English; multilingual skills valued.
• Flexible availability for evenings, weekends, and holidays.

Responsibilities

• Provide personalized guest experiences and product guidance.
• Meet or exceed sales goals and maintain client profiles.
• Process transactions and coordinate guest deliveries.
• Maintain luxury visual standards in the boutique.
• Collaborate with hotel departments for guest journeys.

Skills

Luxury retail experience

Customer service excellence

Sales ability

Interpersonal awareness

Multilingual skills

Tools

POS systems

Microsoft Office Suite

CRM/clienteling platforms

Job description

Overview

Retail Sales Associate – The Hermitage Hotel’s Rose Boutique, Nashville, TN. You will deliver a world-class, highly personalized shopping experience within a landmark luxury environment. You are a brand ambassador, cultural storyteller, and expert in high-touch service who ensures each guest interaction reflects the elevated standards of our historic luxury property.

Key Responsibilities

• Guest Experience & Service Excellence: Greet guests with poised professionalism and tailored warmth, provide personalized styling recommendations and product guidance; anticipate and fulfill guest needs with refined discretion; offer curated suggestions and storytelling to elevate product value; close engagements with gratitude, personalization, and follow-through.
• Sales, Clienteling & CRM: Meet or exceed sales goals; maintain and utilize client profiles to track preferences and follow up; schedule client appointments, product restocks, and boutique event invitations; drive return visits through personalized service and consistent follow-up.
• Omnichannel Operations & Order Fulfillment: Process in-person, phone, and online transactions; coordinate with hotel teams for guest deliveries; prepare orders with luxury presentation including gift wrapping and notes.
• Visual Merchandising & Inventory Management: Execute opening/closing procedures, maintain luxury visual standards, conduct inventory counts, flag restock needs, and reset boutique during high-traffic periods or events.
• Collaboration & Brand Stewardship: Partner with hotel departments to ensure seamless guest journeys; attend trainings; embody the hotel and Rose Boutique brand; contribute to strategic projects with discretion and adaptability; act as a cultural ambassador and uphold brand voice and storytelling.

Qualifications & Requirements

• Minimum 2 years’ experience in luxury retail or hospitality, preferably within boutique hotel or designer brand environments.
• Proficiency with POS systems, Microsoft Office Suite, and CRM/clienteling platforms.
• Fluent in English (verbal and written); multilingual skills valued (Spanish, French, Arabic, Mandarin, etc.).
• Available to work evenings, weekends, holidays, and peak hotel periods.
• Must be 18 years of age or older.

Soft Skills

• Interpersonal awareness; active listening and adaptability; attention to detail; high-touch communication; discretion and integrity; team collaboration.

Benefits

• Health, dental, and vision insurance; 401(k) with annual match; paid time off; mental and behavioral health resources; employee meals, parking discounts, and retailer/restaurant discounts; ongoing education support; exclusive employee hotel rates.
• Schedule options: flexible, weekends/holidays required; shifts of 4-8+ hours; part-time (up to 28 hours/week) or full-time (up to 40+ hours/week); location: in person; starting compensation: $18.00/hour; paid biweekly.

Notice: The Hermitage Hotel is an equal opportunity employer and conducts pre-employment drug screens and background checks. Promotion from within is preferred where possible.