Retail Sales Associate

Holland America-Princess (Holland America Dawson City Inn); Ketchikan (AK); On-site; USD 22,041 - 27,552; Full time

Job summary

Holland America-Princess in Ketchikan is seeking a Retail Sales Associate to handle transactions, assist guests, and maintain merchandise displays.

You will learn product knowledge, upsell items, and uphold high service standards in a busy cruise guest environment. The role requires flexible availability and friendly, professional communication on a cruise ship.

Qualifications

• Previous retail sales experience preferred, but not required.
• Accurate cash handling and attention to detail.
• Strong customer service and communication skills.
• Ability to learn product knowledge and upsell retail items.
• Flexible, friendly, and professional in a fast-paced cruise guest environment.

Responsibilities

• Process transactions accurately at POS and maintain cash accountability.
• Maintain product knowledge, promotions, and corresponding signage.
• Provide outstanding guest service and professional interactions.
• Assist in merchandising, displays, and store housekeeping.
• Receive and replenish merchandise and monitor floor stock.
• Follow company policies on pricing and loss prevention.
• Welcome guests, address questions, and resolve concerns.
• Assist with inventories and ensure venues are clean and ready.

Skills

POS knowledge

Cash handling

Customer service

Merchandising

Communication

Job description

Retail

Retail Sales Associate

$16.00 - $20.00 / hour

Ketchikan

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;
• Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;
• Always demonstrate outstanding guest service and professionalism;
• Assist in floor moves, merchandising, display maintenance and store housekeeping;
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;
• Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;
• Knowledge and promotion of all Ward Cove venues and retail;
• Prepare, clean and organize all equipment and supplies for each day’s needs;
• Participate in all required training and educational clinics;
• Attend all safety training, meetings, and clinics;
• Maintain current knowledge of all safety procedures;
• Work as greeters to welcome guests and conduct guest orientations;
• Answer and address any guest concerns or questions;
• Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
• Work a flexible schedule;
• Performs other duties as assigned.

Required Skills/Abilities:

• Ability to process information/merchandise through Point-of-Sale computer system;
• Ability to communicate, read, count, and write accurately to complete all documentation;
• Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;
• Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
• Accuracy in cash handling and a keen eye for detail;
• Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;
• Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
• Should possess good computer skills and be able to learn the internal booking system and accurately enter information.

Education and Experience:

Previous retail sales experience preferred, but is not required

Physical Requirements:

• Prolonged periods standing for 8 hours or more and walking.
• Work in a demanding environment with crowds.
• Must be able to lift up to 50 pounds at times.

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