Retail Sales Associate

Fleet Feet Sports; Cincinnati (OH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

High energy environment

Training and advancement opportunities

Community involvement

Product discounts

Passionate team

Job summary

Fleet Feet Sports in Cincinnati is seeking an Outfitter to deliver exceptional service and help customers find gear and training solutions. You will listen, educate, and tailor recommendations to each runner or walker.

The role supports in-store events, training products, and community outreach while maintaining product knowledge and collaborating with teammates to meet store goals. A friendly, proactive, and adaptable mindset is essential.

Qualifications

• Experience in a customer-facing retail or sales environment is preferred.
• Able to lift up to 40lbs and stand for long periods.
• Strong communication and a customer-centric mindset.
• Willingness to go the extra mile for customers and team members.

Responsibilities

• Provide outstanding customer experience with personalized service and guidance
• Build connections with customers, vendors, and teammates
• Assess customer needs and recommend appropriate gear and training products
• Support store initiatives, events, and community outreach
• Maintain product knowledge to educate customers
• Collaborate with team to achieve store goals
• Uphold Fleet Feet’s values and put people first

Skills

Customer service

Communication

Team player

Flexible schedule

Job description

Our Company

Overview:

As an Outfitter, you are the heart and sole (pun intended!) of the Fleet Feet experience. Your mission is to deliver exceptional service while recommending gear and products that help customers achieve their goals—no matter what their finish line looks like.

You’ll be part of a dynamic, high-energy team that values relationships and thrives on making a difference in the lives of others. By listening closely, learning proactively, and offering personalized solutions, you’ll play a key role in building lifelong customers and creating an unforgettable in-store experience.

Responsibilities:

Key Responsibilities

• Provide an outstanding customer experience through personalized service and attention
• Build meaningful connections with customers, vendors, and teammates
• Assess customer needs and recommend appropriate gear, products, and training programs
• Support all store initiatives, events, and community outreach efforts
• Maintain product knowledge to educate and inform customers
• Stay adaptable and ready to go above and beyond as needed
• Collaborate with team members to achieve store goals
• Uphold Fleet Feet’s core values and commitment to putting people first

Qualifications:

Requirements:

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Prior experience in a customer-facing retail or sales environment is preferred
• Self-motivated, detail-oriented, and passionate about helping others
• Strong communication skills with a positive and professional demeanor
• Adaptable, accountable, and proactive in learning and decision-making
• Team player with a collaborative and customer-centric mindset
• Willingness to go the extra mile for customers and fellow team members
• Commitment to doing the right thing—even when no one’s watching
• Able to lift up to 40lbs
• Long periods of standing
• Able to bend/ stoop to tie shoes
• Shifts up to 8 hours with no set break schedule
• Able to reach above shoulder height, climb small 4ft ladders

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members