Retail Sales Associate

Great Wolf Lodge; Grapevine (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401K with employer match

Paid vacation and parental leave

Discounts at Great Wolf locations

Job summary

Great Wolf Lodge is seeking a Retail Sales Associate to welcome guests, share product knowledge, and assist with purchases in a fast-paced resort setting. You will handle transactions, maintain merchandising standards, and support teammates to meet sales goals.

This on-site role emphasizes high-energy guest service, accuracy in POS operations, and teamwork across resort retail outlets while sustaining a clean, organized environment.

Qualifications

• Requires strong customer service skills and effective communication.
• Able to handle cash transactions accurately and operate POS systems.
• Demonstrates teamwork, enthusiasm, and energy in a fast-paced retail environment.

Responsibilities

• Greet guests and engage with a professional presentation.
• Provide product knowledge to aid purchasing decisions.
• Assist guests, answer questions, and escalate to leadership as needed.
• Open/close procedures and maintain organized, clean work areas.
• Promote and sell products and promotions to hit sales goals.

Skills

Customer service

Communication

Cash handling

POS system

Teamwork

Upselling

Education

High School Diploma or equivalent

Tools

POS system

Job description

Job Title: Retail Sales AssociateEmployment Type:Compensation:Location:Work Environment:This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactionsSchedule:This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.The Impact You’ll Make:As a Retail Sales Associate at Great Wolf Lodge, you will deliver exceptional guest experiences and drive sales performance across resort retail outlets by engaging guests with product knowledge, maintaining visual merchandising, inventory, and cleanliness standards, processing transactions accurately, and collaborating with your team to uphold brand standards in a high-energy resort setting. Your expertise in retail sales, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your retail area.Great Wolf ValuesWe Are One Pack – Support your team and create a welcoming environmentWe Improve Everyday – Stay curious and look for ways to make each shift betterWe Get It Done with Care – Take pride in your work and follow throughKey Responsibilities:Enhance Guest ExperienceGreet and engage guests while maintaining professional presentationProvide product knowledge and support purchasing decisions with enthusiasmRespond promptly to guest inquiries and escalate issues to leadershipUtilize upselling techniques during all guest transactionsSafetyFollow all safety guidelines, company procedures, and asset protection protocolsParticipate in required safety and emergency trainingReport any incidents or hazards to leadershipMaintain organized, clean work areas that comply with health and safety standardsOperationsExecute daily retail tasks including stocking, POS transactions, merchandising, communication to leaders, opening/closing procedures with accuracy and maintain cleanliness to uphold brand standardsPromote and sell products, services, and promotions to support sales goals and key performance metricsPerform additional tasks as assigned to support overall resort operationsBasic Qualifications & SkillsMust be at least 16 years of age or olderSome High School education or equivalentFlexibility regarding scheduling based on business demands; including evenings, weekends, and HolidaysExperience utilizing basic math skills with ability to add, subtract multiply and divideProven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background and drug screen.Desired Qualifications & TraitsPrevious experience demonstrating strong customer serviceAbility to multi-task and prioritize a variety of tasks with minimal directionPrevious experience with cash transactions and Point of Sale systemsProven teamwork skillsEnthusiastic and energeticPhysical RequirementsAbility to lift up to 30 lbs.Able to sit and/or stand for long periods of timeAble to bend, stretch, and twistAbility to work in a loud environment with flashing lightsComfortable working in various weather conditionsKickstart Your CareerWhether this is your first job or your next step, you’ll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack .Total Rewards & BenefitsFull-Time Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveDiscounts to visit Great Wolf’s 23+ locations for team members, friends, & familyPosition Closed Date:How to ApplyClick “Apply Now” or chat with a recruiter at the bottom of your screen on Great Wolf Lodge's website.After a quick application, qualified candidates may be immediately invited to schedule an interview or attend an upcoming hiring event.EEOThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.