Summer Hospitality Internship Program

Great Wolf Lodge; Connecticut; On-site; USD 25,000 - 28,000; Full time

Job summary

Great Wolf Lodge is offering a Summer Hospitality Internship in Mashantucket. This 10-week, full-time program places you in guest services, housekeeping, retail, attractions, entertainment, or food & beverages, with hands-on experience and mentorship.

You will rotate through departments, deliver outstanding service to families, and participate in group projects and onboarding activities. The role is on-site with evening/weekend availability and requires safety and background checks.

Qualifications

• Must have a High School diploma or equivalent.
• Must be currently enrolled in an associate degree or bachelor’s degree program during internship.
• Available to complete at minimum a 10-week program (End of May to Early August).
• Experience utilizing basic math skills with ability to add, subtract, multiply and divide.
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays.
• Must have unrestricted work authorization in the US.
• No housing or relocation will be provided.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Enhance Guest Experience by greeting and engaging guests and maintaining professional presentation.
• Respond promptly to guest inquiries and escalate issues to leadership.
• Follow safety guidelines and asset protection protocols.
• Perform duties in the assigned department (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage).
• Maintain organized work areas and participate in required trainings and program projects.

Skills

Customer service

Communication

Flexibility

Cash handling

Education

High School Diploma

Pursuing Bachelor's or Associate degree

Tools

POS systems

Job description

Posting Close Date:Job Title: Summer Hospitality InternshipEmployment Type: Full-TimeCompensation:$18 per hourLocation: MashantucketInterns will be selected for a position in either Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage during the interview process and are expected to perform the full responsibilities of that role as outlined in the department's job description.Work EnvironmentThis hospitality-based role is fully on-site in a fast-paced, high-throughput environment supporting in-person guest and team interactionsScheduleThis role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.The Impact You’ll Make:As a Summer Hospitality Intern at Great Wolf Lodge, this 10-week program will accelerate your career readiness by immersing you in the day-to-day operations of a leading hospitality and entertainment brand, while offering hands-on experience, real mentorship, and a direct pathway to full-time opportunities you won't find in a classroom. You will deliver exceptional service to families by bringing our values to life:We Are One Pack – Support your team and create a welcoming environmentWe Improve Everyday – Stay curious and look for ways to make each shift betterWe Get It Done with Care – Take pride in your work and follow throughKey Responsibilities:Enhance Guest ExperienceGreet and engage guests while maintaining professional presentationRespond promptly to guest inquiries and escalate issues to leadershipEnhances the guest experience through providing exceptional customer serviceSafetyFollow all safety guidelines, company procedures, and asset protection protocolsParticipate in required safety and emergency trainingReport any incidents or hazards to leadershipMaintain organized, clean work areas that comply with health and safety standardsOperationsPerform all duties and responsibilities outlined in the department-specific job description for your assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage)Regular, dependable attendance and punctualityProgram ResponsibilitiesEngage in cross-departmental job shadows to build working knowledge of operations outside your assigned areaCollaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program endComplete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the programActively participate in networking events and engagement opportunities with program participants at your lodge and across the companyTake ownership of your professional development by applying learnings in resort operations, leadership, and business acumen to your daily workRequired Qualifications & Skills:Must have a High School diploma or equivalentMust be currently enrollment in an associate degree or bachelor's degree program during internship programAvailable to complete at minimum a 10-week program (End of May to Early August)Experience utilizing basic math skills with ability to add, subtract multiply and divideExcellent written and verbal communication skillsAbility to read, write, and interpret instructional documents such as reports and procedure manualsFlexibility regarding scheduling based on business demands; including evenings, weekends, and HolidaysMust have unrestricted work authorization in the USNo housing or relocation will be providedSuccessful completion of a criminal background check and drug screenPreferred Qualifications:Pursuing a bachelor's degree in hospitality, business or a related fieldPrevious experience demonstrating strong customer serviceAbility to multi-task and prioritize a variety of tasks with minimal directionPrevious experience with cash transactions and Point of Sale systemsProven teamwork skillsEnthusiastic and energeticPhysical Requirements:This position involves regular walking, standing, hearing, and talking.May involve stooping, kneeling, or crouching.May involve close vision, color, vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse.Ability to lift up to 30 pounds.Kickstart Your CareerWhether this is your first job or your next step, you’ll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack.Total Rewards & BenefitsEstimated Salary:$18 per hourAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. This position is not benefit eligible.How to ApplyClick “Apply Now” or chat with a recruiter at the bottom of your screen on Great Wolf Lodge's website.After a quick application, qualified candidates may be immediately invited to schedule an interview or attend an upcoming hiring event.EEOThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.