Retail Sales Associate

Goodwill Southwest Florida; Cape Coral (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Sales Associate to provide friendly, fast, accurate, and safe customer service while supporting daily store operations. This role handles cash registers, accepts donations, processes merchandise, and assists in production and merchandising while maintaining a clean, safe store.

Cross-training across departments and a flexible, part-time schedule offer varied, meaningful work helping communities throughout Southwest Florida.

Qualifications

• Goodwill seeks friendly staff with strong customer service and math skills.
• Ability to communicate clearly in writing and verbally.
• Flexible, able to stand for long periods and lift up to 40 pounds.

Responsibilities

• Greet customers and donors, monitor entrances/exits, assist on sales floor, and maintain efficient checkout operations.
• Operate the cash register, process sales, accept payments, bag merchandise, and complete opening/closing procedures.
• Accept donations, provide receipts, and assist donors courteously.
• Merchandise displays and keep aisles safe and clean across the store.
• Meet production goals by processing merchandise and supporting process improvements.
• Conduct drills and maintain clean, safe workstations.
• Follow processing procedures and designate requirements for items like shoes.
• Move racks and merchandise to floor per color, category, and rotation guidelines.
• Sort and place items into designated containers to maximize opportunities and minimize waste.
• Support other store operations including donation processing, merchandising, cleaning, and backroom tasks.

Skills

Customer service

Cash handling

Communication

Follow instructions

Teamwork

Education

High school diploma or equivalent

Tools

Cash register

POS/credit card machine

Job description

Job Title: Retail Sales Associate

Employment Type: Part-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Sales Associate to provide friendly, fast, accurate, and safe customer service while supporting daily store operations. This position assists customers on the sales floor, operates cash registers, accepts donations, processes merchandise through the Kaizen system, and supports production and merchandising activities. The Retail Sales Associate is cross-trained in multiple areas of the store and helps maintain a clean, safe, and organized shopping environment.

Key Responsibilities

• Provide excellent customer service by greeting donors and customers, monitoring entrances and exits, assisting customers on the sales floor, and maintaining efficient checkout operations.
• Operate the cash register, process sales transactions, accept payments, bag merchandise, ask customers to Round Up their purchases, and complete opening and closing register procedures.
• Accept donations, provide donation receipts, and assist donors in a courteous and professional manner.
• Merchandise counters, tables, racks, and other sales floor displays while maintaining safe aisles and walking surfaces throughout the store.
• Meet or exceed production goals by processing soft-line and hard-line merchandise, accurately recording production, and supporting continuous process improvement.
• Execute Kaizen 5-minute drills and maintain clean, safe, and organized workstations.
• Follow all processing procedures, including rubber banding shoes and other designated requirements.
• Move rolling racks and hoppers to the sales floor and merchandise products according to color, category, pricing, and rotation guidelines.
• Properly sort and place pulls, salvage, and recyclable commodities into designated containers, hoppers, Gaylords, totes, and other assigned locations to maximize aftermarket opportunities and minimize disposal expenses.
• Follow all company policies and procedures and support other store operations, including donation processing, merchandising, cleaning, fixture and equipment support, and backroom functions as needed.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience preferred.
• Knowledge of cash registers, adding machines, credit card machines, telephones, and merchandise pricing.
• Ability to understand and follow oral and written instructions.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of basic math skills and cash handling procedures.
• Ability to exercise good judgment, patience, and understanding.
• Ability to monitor store entrances and exits and notify management of concerns.
• Ability to stand for extended periods of time and bend, stoop, reach, twist, lift, push, pull, and move merchandise.
• Ability to lift and carry at least 40 pounds.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement