Retail Sales Associate

FAST RETAILING CO., LTD.; Brea (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Sales Associate at a leading retail company, where you will play a crucial role in providing exceptional customer service and driving sales. This position offers the opportunity to engage with customers, understand their needs, and guide them to the right products. You will also maintain store standards and assist with various tasks to ensure a smooth operation. With a focus on personal growth and teamwork, this role is perfect for individuals who thrive in a fast-paced environment and are passionate about retail. Embrace the chance to be part of a company that values its employees and promotes a positive work culture.

Benefits

Medical, dental, and vision coverage

401k plan with matching contributions

Paid parental leave

Fertility benefits

Life insurance

Short-term and long-term disability insurance

HSA/FSA options

Employee Assistance Program

Vacation & Personal Time Off

Sick & Wellness Time Off

Qualifications

• Strong customer service skills and ability to meet sales goals.
• Knowledge of fitting room standards and cashier protocols.

Responsibilities

• Exceed customer expectations and provide product knowledge.
• Maintain brand standards and assist with special projects.

Skills

Customer Service Skills

Mathematical Skills

Physical Stamina

Product Knowledge

Education

High School Diploma or G.E.D.

6 months retail or related experience

Job description

Reporting to the Store Manager, the Full Time and Part Time Sales Associate are the customer service specialists of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in-depth product information about the goods they are interested in, and closing the sale.

Key Responsibilities:

1. Meet and exceed sales goals
2. Maintain brand and operational standards (visual, cleanliness, etc.)
3. Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
4. Be knowledgeable of fitting room standards and assist when needed
5. Act as cashier when required by following cashier protocol
6. Process shipment and ensure all merchandise is represented on the floor in full size runs
7. Assist management to identify and resolve issues in the store
8. Provide product and brand knowledge to customers
9. Follow all company policies and procedures & notify management of any infractions
10. Assist with special projects as assigned by management

Required Skills and Abilities:

1. Ability to calculate figures and amounts such as discounts and percentages
2. Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds.
3. Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing

Education/Experience:

High School Diploma or G.E.D., or 6 months retail or related experience.

$17.50 per hour

The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

Full-Time Availability Requirements:

1. Average 32 or more hours per week based on business seasonality.
2. Open availability on weekends (religious exemptions will be considered).
3. Restrictions on availability limited to two days per week.

Part-Time Availability Requirements:

1. Average 12 or more hours per week based on business seasonality.
2. Open availability on weekends (religious exemptions will be considered).

Benefits (Full-Time Only):

1. Medical, dental, and vision coverage
2. 401k plan - 100% match on the first 3% you contribute, 50% on the next 2% you contribute
3. Paid parental leave
4. Fertility benefits, including IVF
5. Life insurance
6. Short-term and long-term disability insurance
7. HSA/FSA options
8. Employee Assistance Program
9. Vacation & Personal Time Off
10. Sick & Wellness Time Off
11. Employee Referral Bonus
12. Commuter benefits
13. ... and more!

Work Location:

1065 Brea Mall, Brea CA 92821

NOTICE FOR CALIFORNIA JOB APPLICANTS AND EMPLOYEES
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Uniqlo.com.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state, or local law.

In 2006, UNIQLO opened its first-ever Global Flagship Store in Soho, New York City, closely followed by stores on 5th Avenue and on 34th Street. Over the following decade, UNIQLO built its US presence with stores along the East and West Coast, and also in the Midwest. Today, we have more than 40 stores and continue to grow.