Retail Sales Associate

Sugarloaf Mountain Corporation; Big Sky (MT); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Free ski pass

Discounted tickets

Housing included

Wellness day

Team events

Job summary

Big Sky Resort is seeking a friendly Retail Sales Associate to welcome guests, share product knowledge, and deliver an exceptional shopping experience across our ski, snowboard, and apparel categories.

You will help maintain a clean, organized sales floor, assist with transactions, upsell promotions, and participate in training to deepen product expertise while supporting team goals. Flexible evenings, weekends, and holiday availability will help us serve guests through peak times.

Qualifications

• Previous retail or customer service experience preferred, but not required.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide excellent customer service throughout their visit.
• Assist customers with product selection, answer questions, and upsell based on promotions.
• Stay knowledgeable about product offerings across categories.
• Support store merchandising, restocking, and visual standards.
• Process transactions at the point-of-sale system and follow policies.
• Participate in training and team projects to meet daily goals.

Skills

Guest-focused

Customer service

Job description

Overview

As a Retail Sales Associate at Big Sky Resort, you are the face of our retail operations, welcoming guests, sharing product knowledge, and delivering an exceptional customer experience every day. You play a key role in supporting our dynamic retail environment by engaging with customers, maintaining store standards, and contributing to overall team success.

Big Sky’s retail locations offer a wide range of products including ski, snowboard, and bike gear, outerwear, apparel, athleisure wear, gifts, and souvenirs. We are looking for enthusiastic, guest-focused individuals to join our team across locations such as: Lone Peak Logo, Big Sky Cap Co., Candle Bar and the Huntley Trading Post.

Check out Big Sky Resort's retail outlets at the link here.

Responsibilities

Customer Experience & Sales

• Greet all guests with a friendly, welcoming attitude and provide excellent customer service throughout their visit.
• Assist customers with product selection, answer questions, and offer upselling opportunities based on current promotions and guest needs.
• Stay knowledgeable about product offerings across all categories, including seasonal equipment and apparel.
• Help drive store sales by contributing to a fun, engaging, and service-focused environment.

Store Presentation & Merchandising

• Maintain a clean, organized, and visually appealing sales floor that reflects brand standards.
• Assist with restocking merchandise, setting up displays, and executing merchandising plans.
• Support daily execution of visual and brand standards as outlined in the internal audit processes.

Operational Support

• Accurately process transactions at the point-of-sale system, including sales, returns, and exchanges.
• Follow all company policies and procedures, including safety, cleanliness, and loss prevention protocols.
• Assist with opening and closing procedures, ensuring the store is always “grand opening sharp”.
• Maintain a safe and organized workspace for team members and guests.

Team Collaboration

• Work closely with fellow team members and store leadership to meet daily goals and provide seamless guest experiences.
• Participate in ongoing training sessions to improve product knowledge and service skills.
• Support store operations by assisting with special projects, promotional events, and seasonal transitions as needed.

Qualifications

• Previous retail or customer service experience preferred, but not required.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Flexible availability including evenings, weekends, and holidays.

Physical Requirements

• Able to stand and walk for extended periods
• Capable of overhead reaching, bending, squatting, kneeling, and lifting up to 55 lbs with assistance
• Comfortable walking stairs and climbing ladders
• Able to perform daily maintenance tasks including sweeping, vacuuming, and trash removal

All full time seasonal team members can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events