Retail Sales Associate

Sugarloaf Mountain Corporation; Big Sky Mountain Village (MT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted tickets to other Montana/Bo

Discounted ski/snowboard rentals with

Team member housing options

Wellness / PTO

Job summary

Big Sky Resort in Montana is seeking a friendly Retail Sales Associate to welcome guests, share product knowledge, and deliver an exceptional shopping experience.

You will help customers choose gear and apparel, upsell based on promotions, and maintain a welcoming, well-stocked store environment across multiple outlets. The role supports team goals and seasonal promotions with flexible availability, including evenings and weekends.

Qualifications

• Previous retail or customer service experience preferred, but not required.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet guests with a friendly, welcoming attitude and provide excellent customer service throughout their visit.
• Assist customers with product selection, answer questions, and upsell based on promotions and guest needs.
• Stay knowledgeable about product offerings across categories, including seasonal equipment and apparel.
• Maintain a clean, organized sales floor reflecting brand standards.
• Accurately process transactions at the point-of-sale and follow company policies.

Skills

Customer service

Communication

Time management

Flexibility

Job description

Overview

As a Retail Sales Associate at Big Sky Resort, you are the face of our retail operations, welcoming guests, sharing product knowledge, and delivering an exceptional customer experience every day. You play a key role in supporting our dynamic retail environment by engaging with customers, maintaining store standards, and contributing to overall team success.

Big Sky’s retail locations offer a wide range of products including ski, snowboard, and bike gear, outerwear, apparel, athleisure wear, gifts, and souvenirs. We are looking for enthusiastic, guest-focused individuals to join our team across locations such as: Lone Peak Logo, Big Sky Cap Co., Candle Bar and the Huntley Trading Post.

Check out Big Sky Resort's retail outlets at the link here.

Responsibilities

Customer Experience & Sales

• Greet all guests with a friendly, welcoming attitude and provide excellent customer service throughout their visit.
• Assist customers with product selection, answer questions, and offer upselling opportunities based on current promotions and guest needs.
• Stay knowledgeable about product offerings across all categories, including seasonal equipment and apparel.
• Help drive store sales by contributing to a fun, engaging, and service-focused environment.

Store Presentation & Merchandising

• Maintain a clean, organized, and visually appealing sales floor that reflects brand standards.
• Assist with restocking merchandise, setting up displays, and executing merchandising plans.
• Support daily execution of visual and brand standards as outlined in the internal audit processes.

Operational Support

• Accurately process transactions at the point-of-sale system, including sales, returns, and exchanges.
• Follow all company policies and procedures, including safety, cleanliness, and loss prevention protocols.
• Assist with opening and closing procedures, ensuring the store is always “grand opening sharp”.
• Maintain a safe and organized workspace for team members and guests.

Team Collaboration

• Work closely with fellow team members and store leadership to meet daily goals and provide seamless guest experiences.
• Participate in ongoing training sessions to improve product knowledge and service skills.
• Support store operations by assisting with special projects, promotional events, and seasonal transitions as needed.

Qualifications

• Previous retail or customer service experience preferred, but not required.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Flexible availability including evenings, weekends, and holidays.

Physical Requirements

• Able to stand and walk for extended periods
• Capable of overhead reaching, bending, squatting, kneeling, and lifting up to 55 lbs with assistance
• Comfortable walking stairs and climbing ladders
• Able to perform daily maintenance tasks including sweeping, vacuuming, and trash removal

All full time seasonal team members can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events