Retail Sales Assistant Manager

Workstream; Tulsa (OK); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Hourly wage + bonuses

401k matching

Insurance

Career growth

Discounts

PTO

Software experience a plus

Job summary

European Wax Center is seeking an exceptional Retail Sales Assistant Manager to oversee operations, drive sales, and train a top-performing team at our Oklahoma location. You will lead daily operations with a focus on guest experience and achieving sales goals.

The role requires a passion for people, proven training ability, flexible scheduling including evenings and weekends, and strong communication skills to inspire staff and deliver outstanding service.

Qualifications

• Excellent interpersonal and communication skills.
• Proven ability to train and lead a team to meet sales goals.
• Strong guest service mindset and relationship building.
• Ability to adapt to evolving priorities and deadlines.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Oversee daily operations and drive sales at the Tulsa location.
• Coach and develop associates to deliver exceptional customer experiences.
• Create a positive, collaborative work environment with a focus on performance.

Skills

People & sales

Trainer & motivator

Brand ambassador

Customer service

Issue evaluation & prioritization

Flexible schedule

Education

High school diploma or equivalent

Tools

Excel

Word

PowerPoint

Job description

European Wax Center is seeking an exceptional Retail Sales Assistant Manager with a passion for sales, team building and training to oversee operations and drive performance. European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States with over 1,000 locations across the country, and over 1 million waxes a month. Our services are crafted to perfection, it's safe to say we set The Smooth Standard. We are an Oklahoma based franchise group and take pride in our team of associates and our locations.

** Must have proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings and weekends **

If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance and want to assist in leading a top performing team in the European Wax Center family, then this is the place for you! As a Sales Assistant Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service.

Job Responsibilities:

• Drive this top performing location to break national company records Infuse the team with a passion for creating outstanding customer experiences
• Foster a positive work environment that encourages ideas and innovative problem solving
• Coach performance through available metrics and encourage associate's professional growth through achievement and accountability
• Implement and execute systems/process consistent with a high performing franchise
• Create visual tracking and analytical reports using Excel, Word and Power Point 90% of time is customer facing, however you will also be responsible for administrative tasks including, but not limited to, scheduling, inventory and reporting
• Organize outreach and marketing events

Required Skills:

• A passion for people and sales!
• Demonstrated success as an effective trainer and motivator to create a winning team
• Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented
• Exceptional customer service and social skills including ability to communicate effectively in all situations including guest relations, conflict resolution, individual coaching and group presentations
• Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary
• Ability to work flexible schedule including days/evening/weekends

Requirements

• High school diploma or equivalent
• 6 months experience in Customer Service preferred
• 6 months experience in Sales preferred
• 6 months in Leadership preferred
• Reliable means of transportation

Benefits:

• Competitive Hourly Wage PLUS Bonuses
• Ongoing extensive European Wax Center operational training
• Matching 401k
• Medical/Dental/Vision/Life Insurance available
• Employment growth opportunities
• Discount on waxing/products
• Earned Paid Time Off
• Previous EWC, Massage Envy, Glo Tanning, and/or Zenoti Software experience a plus.

About European Wax Center:

The foundation of European Wax Center's success is to get guests and keep them coming back. Everything we do and say revolves around this one, clear goal. From our unique set of products and service offerings and the unforgettable experience each associate provides, to our dedication to proper skin care education, our priority is to help each guest feel gorgeous and confident by revealing their beautiful skin. How do we achieve this goal? It starts with articulating our goal and our vision for the future. It starts with everyone understanding our defined strategy and how they each fit into the bigger picture and with us being consistent in everything we do. Every Franchisee, Center Manager, Assistant Manager and Associates plays their special role in our STRUT community. We want to be known as a brand people love working with, not only for the results, but because of how great it feels.

EWC is an equal opportunity employer

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:

• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry

From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.