Retail Sales Agent

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier resort in New Hampshire is seeking a Retail Associate responsible for purchasing, stocking, and maintaining merchandise displays. The ideal candidate should have retail experience and exceptional customer service skills. Responsibilities include managing cash transactions, ensuring customer satisfaction, and maintaining a clean shop environment. Qualifications include a GED or high school equivalent and the ability to stand for extended periods while handling merchandise. This position offers an opportunity to work in a vibrant resort setting.

Qualifications

• Previous retail experience is preferred.
• Ability to stand for long periods of time.
• Must be able to move up to 25 lbs.

Responsibilities

• Handle money transactions including opening and closing the shop.
• Ensure complete customer satisfaction and meet company goals.
• Maintain a clean and organized shop environment.

Skills

Exceptional customer service skills

Sales ability

Knowledge of P.O.S. system

Education

GED or high school equivalent

Job description

Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America

Job Description

Posted Monday, April 6, 2026 at 4:00 AM

Omni Mount Washington Resort & Spa

Overview

The position is responsible for the purchasing, replenishing and stocking of merchandise, and maintaining of visual displays.

Responsibilities

• Responsible for the handling of money, i.e., the opening of closing of the shop.
• Knowledge of P.O.S. system, shipping, transfer forms and hard checks.
• Must be able to stand for long periods of time, have exceptional customer service skills and sales ability.
• Must meet ALL Moments of Service standards, i.e., greeting customers within 10 feet of guests, greet with a smile and a sincere welcoming, etc.
• Ensure complete customer satisfaction, as well as, meeting all company and personal goals for the retail shop.
• All merchandise delivered should be unpacked, folded or hung accordingly to quality standards and placed in the appropriate location by the beginning of next day.
• All emptied boxes of merchandise should be broken down and taken to the trash on daily basis.
• Maintaining a clean, neat and dust free shop and work area on a daily basis.
• All restrooms and trashcans, both inside and outside of retail shop, should be cleaned and emptied on daily basis.
• Responsible for weekly requests of cleaning or office supplies for the shop and any needed merchandise.
• Knowledge of property, i.e. locations of restaurants, pool, etc. Also, knowing the daily activates for guests and their children.

Qualifications

• Previous retail experience preferred
• GED or high school equivalent is preferred
• Must be able to move up to 25 lbs., occasionally extend arms and hands, seize, grasp, and turn objects with hands.
• Ability to stand for long periods of time

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.