Retail Rock Climbing Lead

DICK'S Sporting Goods, Inc.; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

DICK’S Sporting Goods in Raleigh is seeking a Climbing Lead to guide the climb department, outfit customers, and activate our in-store rock wall experience. You will train teammates, supervise climb sessions, ensure safety, and maintain floor sets while delivering consultative product knowledge.

This role requires climbing certification, flexible availability, and a strong commitment to customer service. Join a team that values health, safety, and sportsmanship.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Climbing certification is required.
• Applicants must be at least 18 years old.

Responsibilities

• Lead the climb department operations and ensure safety.
• Outfit customers and run in-store rock wall experiences.
• Train and mentor teammates; supervise climb sessions.
• Maintain merchandise presentation and floor sets.
• Assist with scheduling and store-wide tasks.
• Uphold safety procedures and loss prevention standards.

Skills

Flexible availability

Retail/customer service experience

Climbing certification

Job description

OVERVIEW: ROLE RESPONSIBILITIES:

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team,

As the Climbing Lead, you will bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activation of our in store rock wall experience . You will drive the engagement, training and educational programs for both customers and teammates in all aspects of climbing. As the Climbing Lead, you are responsible for monitoring climbing activities and providing assistance to climbers. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Assistant Store Manager. Additional responsibilities include driving results, ensuring Company standards, and assisting in other operations as needed. Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company’s service and selling standards. Bring to life the power of opinion. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge. Instruct climbing techniques for explores of all ages and experience levels. Teach instructional lessons as needed or requested. Supervise climb sessions. Uphold Company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc. Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions. Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status. Communicate information to department guides regarding Company initiatives, programs, promotions, etc. Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls. Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and where applicable, the field. Ensures the safety and security of teammates, customers and property per local regulations. Ensure all certifications are completed and up to date. Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates. Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables. Manage team-building events at the rock wall with guides. Perform other tasks as assigned by management.

LEADERSHIP COMPETENCIES:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

QUALIFICATIONS:

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Climbing certification required
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.