Retail Rock Climbing Associate

Dick's Sporting Goods; Davenport (IA); On-site; USD 30,000 - 40,000; Part time

Job summary

Dick's Sporting Goods in Davenport, Iowa, is seeking a Climbing Associate to drive engagement and provide educational programs for both teammates and customers. In this role, you'll monitor climbing activities, teach techniques, and assist the team in delivering exceptional customer service.

The ideal candidate will have prior retail experience and a climbing certification. Responsibilities include ensuring safety standards and contributing to team events at the rock wall. A collaborative spirit and a commitment to customer satisfaction are essential.

Qualifications

• Prior retail experience preferred.
• Climbing certification required.
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.

Responsibilities

• Drive the highest level of customer service and engage with customers.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Identify and correct any safety concerns with the rock wall.
• Assist in team-building events at the rock wall.

Skills

Customer service

Climbing techniques instruction

Safety procedures adherence

Education

Climbing certification

Job description

OVERVIEW

As a Climbing Associate, you will drive the engagement, training and educational programs for both teammates and customer in all aspects of climbing. As a climbing associate, you are responsible for monitoring climbing activities and providing assistance to climbers. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Lead within your department and the Assistant Store Manager. Additional responsibilities include driving results, ensuring Company standards, and assisting in other operations as needed.

ROLE RESPONSIBILITIES

• Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company's service and selling standards.
• Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
• Instruct climbing techniques for explores of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Uphold company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Assist Climbing lead with team-building events at the rock wall with guides.

OPERATIONS

• Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

PHYSICAL SECURITY & SAFETY

• Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field.
• Ensures the safety and security of teammates, athletes and property per local regulations.
• Ensure all certifications are completed and up to date.

TEAMMATE TRAITS

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• Prior retail experience preferred
• Climbing certification required
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.