Retail Rock Climbing Associate

Dick's Sporting Goods; Freehold (NJ); On-site; USD 23,419 - 33,062; Full time

Job summary

Dick's Sporting Goods in Freehold, NJ is hiring a Climbing Associate to drive customer service and climbing education for teammates and customers. You will guide climbers, teach techniques, and help with events at the rock wall while upholding company standards.

The role focuses on safety, product knowledge, and friendly service, with a starting pay range and benefits. Must be 18+ and climbing certified.

Qualifications

• Climbing certification required.
• Prior retail experience preferred.
• Applicants must be at least 18 years old.

Responsibilities

• Drive the highest level of customer service in the department.
• Provide consultative product knowledge to customers.
• Instruct climbing techniques for all ages and experience levels.
• Teach instructional climbing lessons as needed.
• Maintain merchandise presentation and replenish stock as required.
• Assist lead with team‑building events at the rock wall.

Skills

Customer service

Communication

Teamwork

Education

Climbing certification

Minimum age 18

Job description

OVERVIEW

As a Climbing Associate, you will drive the engagement, training and educational programs for both teammates and customers in all aspects of climbing. You are responsible for monitoring climbing activities and providing assistance to climbers, directing workflow, overseeing daily operations of the climb department under the guidance of the Lead and Assistant Store Manager, driving results, ensuring company standards, and assisting in other operations as needed.

ROLE RESPONSIBILITIES

• Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in‑line with company service and selling standards.
• Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Uphold company standards for merchandise presentation, showcasing the best apparel and equipment brands through following established floor sets, signing requirements, price changes, replenishment and recovery processes, and in‑stock requirements.
• Assist Climbing lead with team‑building events at the rock wall with guides.

OPERATIONS

• Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining company loss prevention standards and controls.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintain confidentiality of all company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

PHYSICAL SECURITY & SAFETY

• Assist in creating, maintaining and ensuring compliance of safety‑related standard operating procedures for the building, service areas, climbing wall and field.
• Ensure the safety and security of teammates, athletes and property per local regulations.
• Ensure all certifications are completed and up to date.

TEAMMATE TRAITS

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality/Decision‑Making Abilities
• Action‑Oriented

QUALIFICATIONS

• Prior retail experience preferred.
• Climbing certification required.
• Applicants must be at least 18 years old to comply with applicable labor laws and job‑specific requirements.

Targeted Pay Range: $17.00 - $24.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.