Retail Representative II

University of Rochester; Town of Henrietta (NY); On-site; USD 25,000 - 35,000; Part time

Job summary

The University of Rochester’s URMC Cafe Services team is hiring a part-time food service associate to join a welcoming, patient-friendly cafe. You will serve food and beverages, maintain a clean environment, manage inventory with vendors, and support training for new staff.

The role requires a High School diploma and at least one year of customer service experience; Serv-Safe certification is preferred. This position offers a supportive team, flexible scheduling around 20 hours per week, and

Qualifications

• High School diploma and 1 year service or customer service experience required
• Or equivalent combination of education and experience
• Excellent customer service skills; ability to work with others

Responsibilities

• Provide excellent customer service and create a welcoming atmosphere
• Source products and manage inventory; communicate with vendors as needed
• Maintain clean and safe work environment following HACCP procedures
• Assist with training new or lower level staff
• Perform other duties as assigned

Skills

Customer service

Food service

Inventory management

Vendor communication

Education

High School diploma

Tools

HACCP knowledge

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address)

10 Miracle Mile Dr, Rochester, New York, United States of America, 14623

Opening

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

20

Department:

500075 URMC Cafe Srvcs

Work Shift:

UR - Day (United States of America)

Range:

UR URG 103 H

Compensation Range

$18.00 - $25.14

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

Provides excellent customer service to patients, employees, and guests. Responsible for Serving customers food and coffee in a clean and welcoming environment.

ESSENTIAL FUNCTIONS

• Provides excellent customer service to all customers. Creates a warm and welcoming atmosphere. Provides goods and services based on customer’s requests.
• Works with the management team to source products to be sold. Completes daily, weekly, and monthly inventory to determine needs and orders accordingly. Communicates with vendors as needed to maintain proper supply of products.
• Maintains a clean and safe work environment. Follows proper safety standards in accordance with regulatory and University guidelines.
• Stocks all areas using proper HACCP procedures and rotates products accordingly.
• Completes all mandatory training as required. May train and/or mentor new or lower level staff.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 1 year service or customer service experience required
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills, ability to work well with others/the public. required

LICENSES AND CERTIFICATIONS

• Serv-Safe food certificate upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.