Retail Representative II

University of Rochester; Town of Henrietta (NY); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Serv-Safe certification (preferred)

Job summary

University of Rochester Cafe Services in Rochester, NY, is seeking a part-time team member to provide excellent customer service to patients, employees, and guests. You will serve food and coffee in a clean, welcoming environment and assist with daily operations.

Key duties include inventory management, sourcing products with the team, maintaining HACCP standards, and training new staff as needed. Minimum education is a high school diploma with 1 year of service experience preferred.

Qualifications

• Excellent customer service skills.
• Ability to work well with others and the public.

Responsibilities

• Provides excellent customer service to patients, employees, and guests.
• Serve customers food and coffee in a clean, welcoming environment.
• Maintain inventory and coordinate with vendors to ensure product availability.
• Follow HACCP procedures and keep the area clean and safe.
• Assist with training new staff and perform other duties as assigned.

Skills

Excellent customer service

Public interaction

Education

High School diploma

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

10 Miracle Mile Dr, Rochester, New York, United States of America, 14623

Opening

Worker Subtype:

Regular

Time Type

Part time

Scheduled Weekly Hours

20

Department

500075 URMC Cafe Srvcs

Work Shift

UR - Day (United States of America)

Range

UR URG 103 H

Compensation Range

$18.00 - $25.14

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

Provides excellent customer service to patients, employees, and guests. Responsible for Serving customers food and coffee in a clean and welcoming environment.

Essential Functions

• Provides excellent customer service to all customers. Creates a warm and welcoming atmosphere. Provides goods and services based on customer’s requests.
• Works with the management team to source products to be sold. Completes daily, weekly, and monthly inventory to determine needs and orders accordingly. Communicates with vendors as needed to maintain proper supply of products.
• Maintains a clean and safe work environment. Follows proper safety standards in accordance with regulatory and University guidelines.
• Stocks all areas using proper HACCP procedures and rotates products accordingly.
• Completes all mandatory training as required. May train and/or mentor new or lower level staff.
• Other duties as assigned.

Minimum Education & Experience

• High School diploma and 1 year service or customer service experience required
• Or equivalent combination of education and experience

Knowledge, Skills And Abilities

• Excellent customer service skills, ability to work well with others/the public. required

LICENSES AND CERTIFICATIONS

• Serv-Safe food certificate upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.