Retail Relationship Banker

BMO Financial Group; Prescott (AZ); On-site; USD 41,000 - 64,000; Full time

Job summary

A leading financial institution seeks a consumer loan originator to deliver exceptional service and identify customer needs in Prescott, Arizona. The role involves assessing financial solutions, building community relationships, and ensuring compliance with regulations. Ideal candidates will have 2-3 years of experience, strong interpersonal skills, and a passion for helping customers.

Benefits

Health insurance

Tuition reimbursement

Retirement plans

Performance incentives

Qualifications

• 2-3 years of relevant experience in banking or customer service.
• Knowledge of personal and small business customer needs.
• Strong communication and organizational skills.

Responsibilities

• Delivers exceptional service and identifies customer needs.
• Conducts needs assessments to recommend financial solutions.
• Builds community relationships and generates appointments.

Skills

Customer service

Sales

Problem-solving

Interpersonal skills

Analytical skills

Education

Post-secondary education

Job description

Application Deadline:

06/08/2025

Address:

303 N Montezuma Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the S.A.F.E. Act. This position requires Federal registration with the Nationwide Mortgage Licensing System and Registry, with instructions provided by the Bank. A criminal background review and credit history evaluation are also required, along with restrictions on performing as a real estate agent.

• Proactively engages with existing customers and prospects to provide needs-based assessments, growing loyalty and identifying opportunities.
• Conducts needs assessments to identify financial solutions and preferred banking channels, recommending tailored solutions for sales and service needs, including banking, investments, lending, and small business solutions.
• Advises clients on digital and self-serve banking options to enhance convenience.
• Supports customer transactions based on traffic and needs.
• Builds relationships within the community by reaching out and generating appointments.
• Addresses questions and resolves issues to ensure compliance with legal and regulatory requirements, and maintains data accuracy.
• Applies risk management frameworks to protect assets and maintain portfolio quality according to policies and guidelines.
• Provides credit recommendations for personal and home financing, adhering to sound credit principles and Bank policies.
• Works as part of a collaborative branch and market team.
• Understands customer banking and credit card needs, integrating marketing strategies into conversations.
• Organizes work information for accuracy and completeness.
• Finds creative ways to personalize customer experiences and improve overall branch service.
• Contributes to business results and the customer experience.
• May work across multiple branches with varying schedules.
• Follows risk and compliance processes to safeguard assets and privacy.
• Stays informed about the financial marketplace, legal, regulatory, and ethical standards.
• Maintains current knowledge of products, practices, and trends, incorporating them into customer interactions.
• Reports suspicious activities related to money laundering.
• Ensures compliance with legal and regulatory requirements.
• Handles complex tasks and escalations as needed.
• Analyzes issues and determines next steps.
• Additional responsibilities may be assigned as needed.

  Qualifications:

  • Typically 2-3 years of relevant experience; post-secondary education desirable or equivalent experience.
  • Canada-specific: Registration to sell investment products completed, if applicable.
  • Appropriate lending qualifications and designations.
  • Knowledge of personal and small business customer needs and solutions.
  • Experience with retail investments and lending products is an asset.
  • Comfort with social media, tablets, smartphones, and online tools.
  • Experience in customer service or sales with a focus on personal experience.
  • Passionate about helping customers.
  • Results-driven and team-oriented.
  • Resourceful and confident in approaching customers.
  • Collaborative team player.
  • Strong interpersonal, listening, problem-solving, and creative response skills.
  • Good verbal and written communication, organization, collaboration, and analytical skills.

  Salary : $41,715.00 - $63,700.00

  Pay Type: Salaried

  Salary varies based on location, skills, experience, education, and qualifications, with possible commission and performance incentives. Benefits include health insurance, tuition reimbursement, insurance, and retirement plans. More info at Total Rewards.

  About Us

  BMO is driven by Purpose: Boldly Grow the Good in business and life, creating positive change for customers, communities, and employees. We support growth, innovation, and impact, providing resources and training to help you succeed. Learn more at our careers page.

  BMO is an equal opportunity employer, evaluating applicants without bias regarding race, religion, gender, age, veteran, disability, or other protected statuses. We accommodate individuals with disabilities during the hiring process. Contact [e-mail] for accommodations.

  Note: BMO does not accept unsolicited resumes unless from authorized agencies with a contract. Resumes sent unsolicited will be considered property of BMO, with no fee paid for placements from such resumes.