Retail Relationship Banker

Bank of Montreal; Indianapolis (IN); On-site; USD 41,000 - 64,000; Full time

Job summary

Join a forward-thinking company as a Retail Relationship Banker in Indianapolis, where your expertise in customer service and financial solutions will drive positive change for clients. This role involves engaging with customers to understand their needs, providing tailored advice on banking products, and enhancing their overall experience. You will collaborate with a dedicated team to achieve business goals while ensuring compliance with regulations. Embrace the opportunity to grow your career in a supportive environment that values innovation and community engagement.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Comprehensive Training

Coaching and Development Opportunities

Qualifications

• 2-3 years of relevant experience in banking or financial services.
• Strong understanding of personal and small business banking needs.

Responsibilities

• Deliver exceptional service to customers and identify their financial needs.
• Conduct needs assessments and recommend tailored financial solutions.

Skills

Customer Service

Sales Experience

Problem-Solving

Interpersonal Skills

Adaptability

Communication Skills

Education

Post-Secondary Degree

Tools

Digital Banking Tools

Job description

Retail Relationship Banker page is loaded

Retail Relationship Banker

Apply locations Indianapolis, IN, USA | Full time | Posted 2 Days Ago | Job Requisition ID: R250012537

Application Deadline: 05/18/2025

Address: 6205 Allisonville Road

Job Family Group: Retail Banking Sales & Service

Deliver exceptional service to BMO customers and prospects. Identify customer needs and provide advice and guidance on financial solutions that are in their best interests. Collaborate within the branch and with BMO partners to ensure a positive customer experience and achieve business goals.

Additional Requirements: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the S.A.F.E. Act. Requires Federal registration with the Nationwide Mortgage Licensing System and Registry, a criminal background review, and a credit history evaluation. Restrictions on performing in a real estate agent capacity may apply.

• Proactively engage with existing customers and prospects through needs-based assessments to foster loyalty and identify opportunities.
• Conduct needs assessments to recommend tailored financial solutions, including retail investments, lending, home financing, and small business solutions.
• Advise customers on digital and self-serve banking options to enhance convenience.
• Support customer transactions based on branch traffic.
• Build new relationships and grow BMO’s business through community outreach and appointments.
• Resolve questions and issues, ensuring compliance with legal and regulatory standards.
• Apply risk management principles to safeguard assets and maintain portfolio quality.
• Make credit recommendations aligned with sound lending practices.
• Work as part of a collaborative branch and market team.
• Understand and incorporate marketing promotions into customer interactions.
• Maintain organized and accurate work information.
• Innovate to personalize customer experiences and improve branch service quality.
• Contribute to overall business results and customer satisfaction.
• Work at multiple branches as needed; schedule may vary.
• Follow risk and compliance policies diligently.
• Stay informed about marketplace trends, legal, and regulatory changes.
• Identify suspicious activities related to money laundering and report accordingly.
• Ensure all activities comply with applicable laws and ethical standards.
• Manage complex tasks and handle escalations effectively.
• Participate in broader responsibilities as assigned.

Qualifications:

• Typically 2-3 years of relevant experience; post-secondary degree or equivalent preferred.
• Appropriate lending qualifications and designations.
• Knowledge of personal and small business banking needs and solutions.
• Experience with retail investments and lending products.
• Experience in financial services and proficiency with digital tools.
• Customer service or sales experience with a focus on personal service.
• Strong interpersonal, listening, problem-solving, and adaptable skills.
• Effective verbal and written communication, organization, and teamwork skills.

Salary: $41,715.00 - $63,700.00 | Pay Type: Salaried

Salaries vary based on location, skills, experience, and qualifications, and may include commissions. Total compensation may include bonuses, incentives, and benefits such as health insurance, tuition reimbursement, and retirement plans. More details at BMO Total Rewards.

About Us:

At BMO, our purpose is to "Boldly Grow the Good" in business and life. We aim to create positive change for our customers, communities, and employees by fostering innovation and growth.

We value our employees and offer comprehensive training, coaching, and development opportunities to help you succeed and grow your career.

Visit us at BMO Careers.

BMO is an equal opportunity employer. We evaluate applicants without regard to race, religion, gender, age, disability, or other protected characteristics. We provide reasonable accommodations for individuals with disabilities. For accommodations, contact [e-mail].