Retail Relationship Banker

Bank of Montreal; Chilton (WI); On-site; USD 41,000 - 64,000; Full time

Job summary

The Bank of Montreal seeks a Consumer Loan Originator in Chilton, WI, focused on delivering exceptional banking services and building relationships with customers. This role requires keen interpersonal skills, a commitment to compliance, and a thorough understanding of banking solutions to meet customer needs. Candidates with 2-3 years of relevant experience are preferred, along with a valid post-secondary degree.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Qualifications

• 2-3 years of relevant experience in banking.
• Strong customer service or sales background.
• Knowledge of personal and small business banking solutions.

Responsibilities

• Engage proactively with existing and prospective customers.
• Advise clients on digital banking options.
• Ensure compliance with legal and regulatory requirements.

Skills

Interpersonal Skills

Problem Solving

Communication

Organizational Skills

Teamwork Skills

Analytical Abilities

Education

Post-secondary degree or equivalent

Tools

Tablets

Smartphones

Job description

Application Deadline: 06/30/2025

Address: 35 E Main Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Additional Requirements:

• This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the S.A.F.E. Act. Federal registration with the Nationwide Mortgage Licensing System and Registry is required. The Bank will provide instructions on registration. A criminal background review and credit history evaluation will be conducted. Restrictions on performing as a real estate agent may apply.

Responsibilities:

• Engage proactively with existing customers and prospects, providing needs-based assessments to grow loyalty and identify opportunities.
• Assist customers in completing needs assessments, recommending tailored financial solutions and banking channels.
• Advise clients on digital and self-serve banking options to enhance convenience.
• Support customer transactions based on branch traffic.
• Build new relationships within the community, generating appointments and outreach.
• Ensure compliance with legal and regulatory requirements, and maintain accurate data entry and lending recommendations.
• Apply risk management frameworks to protect assets and maintain portfolio quality.
• Make credit recommendations for personal lending, including home financing, following sound credit principles.
• Collaborate effectively within the branch and market team.
• Understand customer needs, including credit card and personal banking, and incorporate marketing strategies.
• Organize work information for accuracy and completeness.
• Innovate to personalize customer experiences and contribute to overall branch improvements.
• Contribute to business results and customer experience in the branch.
• Work at multiple branches as needed, with flexible schedules.
• Follow risk and compliance policies to safeguard assets and privacy.
• Stay informed about financial services marketplace, legal, and regulatory changes.
• Maintain knowledge of banking products, practices, and trends.
• Report suspicious activities related to money laundering.
• Complete complex tasks within regulatory and policy limits, including handling escalations.
• Analyze issues and determine next steps.

Qualifications:

• Typically 2-3 years of relevant experience, with a post-secondary degree or equivalent.
• Canada-specific: Registration to sell investment products completed if applicable.
• Lending qualifications and designations.
• Knowledge of personal and small business banking needs and solutions.
• Experience with retail investments and lending products is an asset.
• Comfortable with social media, tablets, smartphones, and online tools.
• Experience in customer service or sales, with a focus on personalized service.
• Strong interpersonal, listening, problem-solving, and communication skills.
• Organizational and teamwork skills.
• Analytical and creative problem-solving abilities.

Salary:

$41,715.00 - $63,700.00

Pay Type: Salaried

Salaries may vary based on location, skills, experience, and qualifications, and may include commissions. Benefits include health insurance, tuition reimbursement, and retirement plans. For more details, visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us:

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We aim to create positive change for our customers, communities, and employees. We support your growth from day one, offering training, coaching, and development opportunities.

Learn more at http://jobs.bmo.com/us/en

Equal Opportunity:

BMO is an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We consider applicants with criminal histories in accordance with applicable laws.

Accommodations:

If you need accommodations due to a disability, contact [e-mail].

Note: BMO does not accept unsolicited resumes unless from directly referred candidates or authorized agencies.