Retail Production Assistant

SoFi; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

SoFi in Charlotte, NC is seeking a proactive Retail Production Assistant to support top-producing Mortgage Loan Originators. You will bridge borrowers, realtors, and operations to keep files organized and moving from application to closing.

Ideal candidates have at least 2 years in a professional office setting with a year in mortgage or banking, strong attention to detail, and excellent communication. This role emphasizes client relationships and accurate data handling using Encompass and

Qualifications

• At least 2 years of professional office experience, with a minimum of 1 year specifically in the mortgage or banking industry.
• Proven ability to manage client relationships and execute marketing initiatives aimed at both retention and new lead generation.
• Technical knowledge of FNMA, FHLMC, FHA, and VA guidelines.
• Experience with Encompass LOS (or similar mortgage software) and proficiency in Google Workspace.
• A keen eye for detail and ability to juggle a high-volume pipeline.
• Elite verbal and written communication skills for client and partner interactions.

Responsibilities

• Develop and execute targeted marketing strategies to engage the existing book of business for client retention, while proactively building relationships with prospective clients and key centers of influence to drive new-to-bank growth.
• Pull and analyze credit reports, review income/asset documentation, and assist MLOs in determining the optimal loan structure for clients.
• Run DU, stack files for submission, and proactively request/clear underwriting conditions to ensure on-time closings.
• Serve as the primary point of contact for borrowers and realtors, providing status updates and a seamless white-glove experience.
• Take initial application information over the phone, schedule high-priority appointments, and manage MLO calendars.
• Track all document requests in Encompass and Salesforce; review files within 24 hours to catch discrepancies.

Skills

Client relationship management

Marketing initiatives

Attention to detail

Communication skills

Tech-savvy

Tools

Encompass LOS

Google Workspace

Blend

Salesforce

Job description

Who we are:

Shape a brighter financial future with us.

Employee Applicant Privacy Notice

Who we are:

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Join us to invest in yourself, your career, and the financial world.

Retail Production Assistant

SoFi is seeking a proactive, high-energy Production Assistant to serve as the backbone for our top-producing Retail Mortgage Loan Originators (MLOs). In this role, you aren’t just a support player; you are the engine that keeps the loan origination process moving.

You’ll act as the primary bridge between borrowers, realtors, and our internal operations team, ensuring every file is structured for success from day one. If you are detail-focused, tech-savvy, and thrive in a fast-paced environment, we want to talk to you.

What You’ll Do

• Business Development & Retention: Develop and execute targeted marketing strategies to engage the existing book of business for client retention, while proactively building relationships with prospective clients and key centers of influence to drive new-to-bank growth.


• Loan Structuring & Analysis: Pull and analyze credit reports, review income/asset documentation, and assist MLOs in determining the optimal loan structure for clients.


• Pipeline Management: Run Desktop Underwriter (DU), stack files for submission, and proactively request/clear underwriting conditions to ensure "on-time" closings.


• Client Advocacy: Serve as the primary point of contact for borrowers and realtors, providing status updates and maintaining a seamless white-glove experience.


• Front-End Support: Take initial application information over the phone, schedule high-priority appointments, and manage MLO calendars.


• Data Integrity: Track all document requests in Encompass and Salesforce. Review incoming files within 24 hours to catch discrepancies, omissions, or income/asset issues before they hit underwriting.


• Problem Solving: Collaborate directly with MLOs and Underwriters to resolve complex file issues and documentation gaps.


• Compliance: Maintain strict adherence to company policy and state/federal regulatory guidelines (RESPA, TILA, etc.) to ensure every file is audit-ready.

What You’ll Need

• Experience: At least 2 years of professional office experience, with a minimum of 1 year specifically in the mortgage or banking industry.


• Strategic Mindset: Proven ability to manage client relationships and execute marketing initiatives aimed at both retention and new lead generation.


• Technical Knowledge: General fluency in FNMA, FHLMC, FHA, and VA guidelines.


• Tech Stack: Previous experience with Encompass LOS (or similar mortgage software) and proficiency in Google Workspace.


• Precision: An uncompromising eye for detail and the ability to juggle a high-volume pipeline.


• Communication: Elite verbal and written communication skills—you’ll be representing SoFi to clients and external partners daily.

Nice to Have

• Advanced Tools: Direct experience with Blend and/or Salesforce.


• Origination Background: 1+ years of experience as a Loan Originator or Senior Processor.


• Licensing Multiplier: National and multi-state NMLS licensing maintained within the past 12 months.

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [e-mail].

We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.