Retail Pool Attendant/Activities Coordinator - Full Time -- DiamondHead Beach Resort

Sunstream Hotels & Resorts Llc; Fort Myers Beach (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Sunstream Hotels & Resorts Llc is seeking a friendly pool attendant to maintain a safe, clean, and inviting pool area while delivering exceptional guest service.

You will assist guests with towel service, supervise activities, handle inventory, operate the POS for on-site retail, and upsell poolside items. Must read/write English and have prior guest service experience; CPR/First Aid certification preferred; willingness to work nights, weekends and holidays.

Qualifications

• Must be able to read, write, speak and understand English.
• Previous guest/customer service experience.
• CPR/First Aid certification highly preferred.
• Strong organizational and leadership qualities.

Responsibilities

• Promote and upsell poolside retail items (sunscreen, beverages, snacks, merchandise).
• Maintain pool area cleanliness and safety; monitor pool/spa usage.
• Manage towel stock and distribution; maintain inventory.
• Operate POS system to complete retail transactions accurately.
• Print month-end reports for towels and inventory to justify balance.
• Provide exceptional guest service and assist guests with requests; supervise children’s activities and resolve disputes as needed.

Skills

Guest service

Communication

Leadership

Organization

Tools

POS system

Job description

Responsible for promoting and providing a positive, fun, entertaining, and informational environment that fosters an inspiring guest experience. Also responsible for demonstrating and promoting a strong commitment to providing the best possible experience the guests while maintaining the pool area, keeping it clean and free of debris and proving towel service and fulfilling other guests requests as needed.Create age appropriate games for children/adults & supervise children’s activities, resolve disputes between children as necessaryMaintain safe & clean facility, maintain inventory & storage supplies on a monthly/daily basis; print month end reports for Activities & pool towels to justify inventory balanceResponsible for the general maintenance and cleanliness of the pool area/equipment, notifying leadership of any issues that need to be addressedPerforms various site duties, including, but not limited to: monitoring pool/spa usage and supporting guest needs, managing towel stock and handing out towels as requestedMaintain safe & clean facility, maintain inventory & storage supplies on a monthly/daily basisOperate point-of-sale (POS) system to complete retail transactions accuratelyPromote and upsell poolside retail items (e.g., sunscreen, swimwear, beverages, snacks, branded merchandise).Keep retail displays clean, stocked, and visually appealingProvides the critical first impression to all guests, having a natural passion for delivering exceptional serviceMust be able to read, write, speak and understand English. Must be able to respond to visual and aural cuesPrevious guest/customer service required; CPR/First Aid Certification highly preferredStrong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellenceAbility to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manualsMust be able to work nights, weekends and holidays as required