Retail Photo Ops Lead – Assistant Manager

Magic-Memories; Pigeon Forge (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Fun culture

Job summary

Magic Memories in Pigeon Forge is hiring a Retail Photo Operations Assistant Manager for the Titanic Museum. You will lead a busy retail team, deliver world-class guest service, and drive sales while maintaining smooth operations at a premier attraction.

The role requires leadership, strong communication, and a willingness to work weekends and holidays in a dynamic hospitality environment. Training, growth opportunities, and a fun culture are emphasized.

Qualifications

• High school diploma or GED is required.
• 1 year of people management experience and/or training, or an equivalent combination of education and experience.
• 2 years of guest service experience preferred but not required in hospitality/retail.
• Ability to meet sales targets and KPIs in a fast-paced retail environment.
• Excellent written and verbal communication and professional appearance.

Responsibilities

• Greet guests and create Magic Memories with world-class service.
• Lead a retail team to achieve sales goals and manage operations.
• Oversee high-volume souvenir photography retail activities and floor supervision.
• Act as lead manager in the absence of the Retail Photography Manager.
• Develop, train and motivate staff to improve guest service and financial results.
• Respond to guest requests and ensure satisfaction across shifts.

Skills

Leadership

Customer service

Communication

Team supervision

Sales targets

Education

High School Diploma or GED

Job description

Magic Memories in Pigeon Forge is hiring a Retail Photo Operations Assistant Manager for the Titanic Museum. You will lead a busy retail team, deliver world-class guest service, and drive sales while maintaining smooth operations at a premier attraction.

The role requires leadership, strong communication, and a willingness to work weekends and holidays in a dynamic hospitality environment. Training, growth opportunities, and a fun culture are emphasized.