Retail Photo Operations Assistant Manager - Titanic Museum Pigeon Forge

Magic Memories Group; Pigeon Forge, Northern (TN, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Fun culture

Starting rate 17.50/hr

Job summary

Magic Memories is hiring a Retail Photo Operations Assistant Manager for the Titanic Museum in Pigeon Forge, TN. You will greet guests, deliver world-class service, and lead a high-volume retail team to meet sales goals and KPIs.

As acting lead in the absence of the Retail Photography Manager, you supervise daily operations, train staff, and ensure an outstanding guest experience through photography and memorable moments that smile worldwide.

Qualifications

• 1 year of people management experience and/or training or equivalent.
• 2 years guest service in hospitality/retail preferred.
• Strong coaching and performance management skills.

Responsibilities

• Greet guests and create Magic Memories with world-class service.
• Lead a retail team to achieve sales goals and KPIs.
• Oversee all operational aspects of a high-volume souvenir photography shop.
• Act as lead in absence of Retail Photography Manager.
• Provide floor supervision and admin duties to keep focus on service and targets.
• Develop, train, and motivate staff to improve guest experience and results.

Skills

Guest service

Leadership

Coaching

Communication

Education

High school diploma or GED

Job description

Retail Photo Operations Assistant Manager - Titanic Museum Pigeon Forge

Job Category : Operations

Requisition Number : RETAI004023

• Posted : September 4, 2026
• Full-Time

Locations

Showing 1 location

Description

We Make People Smile

Picture yourself working at Magic Memories in a rewarding, fast-paced environment based in Pigeon Forge, TN. We are actively hiring for a Retail Photo Operations Assistant Manager in an exciting and dynamic atmosphere located at our iconic attraction Titanic Museum!

What’s in it for you?

• Starting rate $17.50/hr
• Opportunity for growth and advancement!
• Fun culture and atmosphere!
• Paid training $$

Schedule/Shifts:

Hiring Immediately

• Shifts available any day(s) of the week/weekend during operating hours

As an Assistant Retail Photo Manager:

• You will greet guests and create Magic Memories by providing world-class service.

You will assist in leading a retail team to achieve sales goals.

Assist with running all operational aspects of a high-volume souvenir photography retail operation.

Act as lead manager in the absence of the Retail Photography Manager.

Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.

Develop, train, and motivate staff to achieve desired guest service and financial results.

You will ensure excellent customer service by responding to guest requests, expectations, and needs.

You will have the opportunity to meet and interact with people from all over the world.

• Take photos and provide guests with a memorable experience and souvenirs to take back home and share!
• Learn how to capture, and create memories that make people SMILE!

Requirements and other details:

• High school diploma or general education degree (GED). 1-year people management experience and/or training, or equivalent combination of education and experience.
• 2 years previous guest service experience preferred, but not required, within the hospitality, food, and beverage, or retail industries.
• Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management.
• Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
• Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
• Professional communication skills and appearance.
• Ability to support operations 7-days a week, including weekends, evenings, and holidays – it’s tourism after all!
• Experience in digital photography a plus, but not required.
• Background check

Job Type: Full Time

Classification: NON-EXEMPT

At Magic Memories you will be a part of a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products and then sold to our guests.

We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives too!

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

EQUAL EMPLOYMENT OPPORTUNITY– Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.