Retail Pharmacy Technician Shapiro Building at Beth Israel Medical Center 330 Brookline Ave Bos[...]

Beth Israel Lahey Health; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare organization as a Retail Pharmacy Technician, providing essential support in the outpatient pharmacy. Responsibilities include managing medication requests, resolving prescription issues, and training new staff. Ideal candidates will have a strong background in pharmacy operations and excellent communication skills.

Qualifications

• 1-3 years related experience in healthcare or retail pharmacy.
• Knowledge of prior-authorization workflows and prescription claims adjudication.

Responsibilities

• Renew routine medication requests and manage administrative tasks.
• Investigate and resolve prescription issues, communicating directly with patients.
• Assist with medication reconciliations.

Skills

Communication Skills

Problem Solving

Decision Making

Teamwork

Customer Service

Education

High School diploma or GED

Bachelor's degree

Tools

Microsoft Office

Job description

Retail Pharmacy Technician Shapiro Building at Beth Israel Medical Center 330 Brookline Ave Boston, MA.

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: The Retail Pharmacy Technician is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. Duties include preparing take-home medications, compounding, inventory management, utilizing pharmacy equipment and technology, performing drop-off and pick-up window duties, and quality control tasks. Additionally, the technician will participate in training new technicians and pharmacy students, and deliver medications bedside to patients.

Job Description:

Essential Responsibilities:

1. Renew routine/maintenance medication requests via telephonic, fax, patient site, or e-prescription queues. Manage related administrative tasks such as faxing, filing, mailing, and documenting in medical records.
2. Respond to formulary and medication assistance inquiries, prioritizing needs effectively and safely.
3. Assist with the BIDMC transition of care program.
4. Assist with medication reconciliations.
5. Investigate and resolve prescription issues, communicating directly with patients for clarification.

Required Qualifications:

• High School diploma or GED required; Bachelor's degree preferred.
• Massachusetts Registered Pharmacy Technician license preferred; or Registration as a Pharmacy Technician Trainee or Certified Pharmacy Technician.
• 1-3 years related experience in healthcare or retail pharmacy.
• Knowledge of prior-authorization workflows, payer relations, prescription claims adjudication, and reimbursement procedures.
• Strong relationship-building skills with diverse professionals.
• Proficiency with computer systems, including web applications and Microsoft Office suite.

Preferred Qualifications:

• Experience with prior authorizations.

Competencies:

• Decision Making: Guided by general instructions, able to make recommendations for moderate complexity issues.
• Problem Solving: Handles routine problems, identifies process improvements.
• Independence of Action: Follows procedures, sets priorities, seeks assistance for difficult situations.
• Communication Skills: Clear written and verbal communication in English.
• Knowledge: Demonstrates full working knowledge of pharmacy concepts, practices, procedures, and policies.
• Teamwork: Collaborates effectively within teams.
• Customer Service: Provides respectful, professional service, remaining calm under stress.

Physical Nature of the Job: Light work exerting up to 20 pounds, with periods of standing and movement throughout the hospital campus.

As a healthcare organization, we are committed to protecting our patients, colleagues, and communities. Beth Israel Lahey Health requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment. Learn more about this requirement.

Join over 35,000 dedicated professionals making a difference in patients’ lives. Your skills and compassion are vital to our mission.

Equal Opportunity Employer/Veterans/Disabled

About the company

At Beth Israel Lahey Health, we measure success by the difference we make in people’s lives.