Retail Pharmacy Technician 2- Per Diem Day shift

Northwell Health; City of Poughkeepsie (NY); On-site; USD 35,817 - 48,891; Full time

Job summary

Northwell Health seeks a Retail Pharmacy Technician II to assist pharmacists with dispensing, insurance processing, and patient delivery of prescriptions in a busy retail setting.

Responsibilities include inventory support, Meds-to-Beds program, vaccine administration per NYS, and exceptional customer service at the counter and by phone, while maintaining safety and compliance standards.

Qualifications

• Must be at least 18 years old.
• High School Graduate or Equivalent.
• Minimum of 1+ year pharmacy experience in retail and NY registration annually.
• Ability to perform basic mathematical functions.
• Communicate effectively.
• Basic PC skills and ability to learn hospital/pharmacy software.

Responsibilities

• Assist Pharmacist with medication processing and dispensing.
• Assist with inventory management as instructed by the pharmacist.
• Aid with insurance billing and financial assistance.
• Support the Meds-to-Beds program.
• Answer phone calls and triage inquiries professionally.
• Provide direct customer service to patients and families.
• Assist with vaccine administration per NYS regulations.
• Support record keeping and compliance.

Skills

Communication

Mathematical ability

Computer skills

Education

High School Diploma

Tools

Pharmacy software systems

POS systems

Job description

Job Description

Candidate requirements: Candidates must have active licensure, PTCB and Immunization credentials to be considered.

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State's largest private employer with over 104,000 employees – including members of Northwell Health Physician Partners – who are working to change health care for the better.

The Retail Pharmacy Technician II in the retail pharmacy setting will assist the pharmacists in the preparation, filling, insurance processing, and delivery of prescriptions under the direct supervision of a pharmacist. The role also includes supporting the pharmacist with inventory management, ensuring proper medication storage, and adherence to safety and compliance standards.

A key focus of this position is direct patient interaction, requiring strong customer service skills when assisting patients in person, over the phone, at the point of sale, and through the Meds-to-Beds program. The technician ensures that products and services are delivered in a timely, safe, and cost-effective manner in accordance with department policies, procedures, and industry standards.

Responsibilities

• Assisting the Pharmacist with Medication Processing and Dispensing following the retail pharmacy workflow.
• Assisting with Inventory Management as instructed by the pharmacist.
• Aiding with Insurance Billing & Financial Assistance.
• Supporting the Pharmacist with Meds-to-Beds Program.
• Demonstrate strong problem‑solving skills and offer reasonable solutions/options to workflow or patient care challenges.
• Participate in educational, training, and competency programs for self and other pharmacy team members.
• Answer phone calls, triage inquiries, and direct issues to the appropriate personnel in a professional manner.
• Communicate patient needs or concerns with the pharmacist, the medical team or the appropriate person.
• Provide direct customer service to patients and families to promote timely access to medications.
• Aide Pharmacist with Community Pharmacy Workflow Management. Prioritize daily activities while maintaining a positive, professional, and team‑oriented work environment.
• Execute point‑of‑sale transactions and reconcile opening/closing processes to maintain operational integrity.
• Under the direct supervision of the pharmacist, assist with vaccine administration per NYS regulations.
• Support the Pharmacist with Record Keeping & Compliance.
• Comply with all pharmacy regulations and policies, including URAC accreditation, FDA mandates, manufacturer restrictions (e.g., REMS, LDD), Risk Evaluation and Mitigation Strategy (REMS) program and federal/state drug laws.
• Handle hazardous medications in compliance with safety protocols to mitigate risk.

Education and Experience Requirements

• Must be a minimum of 18 years of age.
• High School Graduate or Equivalent.
• Minimum of 1+ year(s) pharmacy related experience in the retail environment and maintain registration annually in conjunction with NY state law.
• Ability to perform basic mathematical functions.
• Communicate effectively.
• Computer Skills Required: Basic familiarity with PCs and Windows‑based programs and the ability to learn hospital programs, pharmacy software systems and pharmacy POS systems.

Certifications and Licenses

• Pharmacy Technical Certification Board (PTCB)
• License: Registered Pharmacy Technician (active & in good standing)
• NY Board of Pharmacy for those working in NY
• Immunization Certification
• CPR/BLS Certification within 6 months of hire

Working Conditions

• Manual: significant manual skills/motor coordination & finger dexterity.
• Occupational: Some occupational risk.
• Physical Effort: Medium to Heavy effort. May exert up to 35 lbs force.
• Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
• Credentials: PTCB, NY state registered.
• Company: Vassar Brothers Medical Center.
• Org Unit: 1995.
• Department: Retail Pharmacy.
• Exempt: No.
• Rate range: $26.00-$35.49.