Retail Pharmacy Technician 2- Per Diem Day shift

Vassar Brothers Medical Center

City of Poughkeepsie (NY)

On-site

USD 35,817 - 48,891

Full time

14 days+

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Job summary

A healthcare facility in the City of Poughkeepsie is seeking a Retail Pharmacy Technician II to assist pharmacists in a variety of tasks including medication processing, insurance billing, and direct patient interaction. The ideal candidate will possess strong customer service skills and relevant certifications such as PTCB and Immunization credentials. This role involves significant manual dexterity and may require lifting up to 35 lbs. The successful applicant will work in a collaborative environment to ensure timely and safe delivery of medications.

Qualifications

Must be a minimum of 18 years of age.
Minimum of 1+ year’s pharmacy-related experience.
Ability to perform basic mathematical functions.

Responsibilities

Assist the Pharmacist with Medication Processing and Dispensing.
Provide direct customer service to patients and families.
Support the Pharmacist with Record Keeping & Compliance.

Skills

Customer service skills

Problem-solving skills

Basic mathematical functions

Communication skills

Education

High School Graduate or Equivalent

Tools

Pharmacy software systems

Pharmacy POS systems

Job description

Candidates must have active licensure, PTCB and Immunization credentials to be considered.

The Retail Pharmacy Technician II in the retail pharmacy setting will assist the pharmacists in the preparation, filling, insurance processing, and delivery of prescriptions under the direct supervision of a pharmacist. The role also includes supporting the pharmacist within inventory management, ensuring proper medication storage, and adherence to safety and compliance standards.

A key focus of this position is direct patient interaction, requiring strong customer service skills when assisting patients in person, over the phone, at the point of sale, and through the Meds-to-Beds program. The technician ensures that products and services are delivered in a timely, safe, and cost-effective manner in accordance with department policies, procedures, and industry standards.

Responsibilities

Assisting the Pharmacist with Medication Processing and Dispensing following the retail pharmacy workflow.
Assisting with Inventory Management as instructed by the pharmacist.
Aiding with Insurance Billing & Financial Assistance.
Supporting the Pharmacist with Meds-to-Beds Program.
Demonstrate strong problem‑solving skills and offer reasonable solutions/options to workflow or patient care challenges.
Participate in educational, training, and competency programs for self and other pharmacy team members.
Answer phone calls, triage inquiries, and direct issues to the appropriate personnel in a professional manner.
Communicate patient needs or concerns with the pharmacist, the medical team or the appropriate person.
Provide direct customer service to patients and families to promote timely access to medications.
Aide Pharmacist with Community Pharmacy Workflow Management. Prioritize daily activities while maintaining a positive, professional, and team‑oriented work environment.
Execute point‑of‑sale transactions and reconcile opening/closing processes to maintain operational integrity.
Under the Direct Supervision of the pharmacist, assist with the vaccine administration per NYS regulations.
Support the Pharmacist with Record Keeping & Compliance.
Comply with all pharmacy regulations and policies, including URAC accreditation, FDA mandates, and manufacturer restrictions (e.g., REMS, LDD). Risk Evaluation and Mitigation Strategy (REMS) program and federal/state drug laws.
Handle hazardous medications in compliance with safety protocols to mitigate risk.

Education and Experience Requirements

Must be a minimum of 18 years of age
H/S Graduate or Equivalent
Minimum of 1+ year’s pharmacy related experience, in the retail environment and maintain registration annually in conjunction with NY state law.
Ability to perform basic mathematical functions.
Communicate effectively.
Computer Skills Required: Basic familiarity with PCs and Windows‑based programs and the ability to learn hospital programs, pharmacy software systems and pharmacy POS systems.

Certifications