Retail Pharmacy Technician

HopeHealth, Inc.; Manning (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Retail Pharmacy Technician to assist in daily pharmacy operations, ensuring high-quality service while adhering to regulations. The ideal candidate will have strong communication skills, customer service experience, and a commitment to professionalism in a fast-paced environment.

Qualifications

• 2+ years of pharmacy work experience required.
• Prior customer service experience required.

Responsibilities

• Assist in processing and filling prescriptions.
• Maintain professionalism and excellent customer relations.
• Follow HIPAA and compliance laws.

Skills

Communication

Customer Service

Problem Solving

Organization

Interpersonal Skills

Education

High school diploma, GED, or equivalent

Pharmacy Technician Registration

PTCB Certification

Tools

PioneerRx Software

Word

PowerPoint

Excel

Job description

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Overview Of The Position

Under the direct supervision of the Director of Pharmacy Operations, Pharmacist-in-Charge, or Designee, incumbent is responsible for assisting pharmacy team members in the daily workflow of retail pharmacy including, but not limited to, processing and filling prescriptions for pharmacist verification. The incumbent must work with patients, pharmacy staff, and clinic staff to ensure the patient receives the highest quality pharmacy service while adhering to HopeHealth’s procedures and all state and federal rules and regulations.

Education And Experience

• High school diploma, GED, or equivalent
• Must maintain Pharmacy Technician Registration or State Certification (preferred), in good standing, with the SC Board of Pharmacy
• PTCB Certification preferred
• 2+ years of pharmacy work experience required
• Prior customer service required
• Experience with PioneerRx Software preferred

Required Skills / Abilities

• Excellent verbal and written communication skills
• Proficient in Word, PowerPoint, Excel, and general computer skills
• Professional demeanor, highly organized, with strong attention to detail
• Team player with excellent customer service skills
• Self-starter and motivated to achieve goals with minimal oversight
• Ability to handle multiple tasks simultaneously
• Strong interpersonal skills for effective interaction with diverse customers and healthcare providers
• Change-agent with advocacy and organizational navigation skills
• Problem-solving experience

Essential Job Functions

• Maintain professionalism and excellent customer relations
• Follow HIPAA, FWA, Compliance, and applicable laws
• Operate phone, POS, and drive-thru systems ensuring positive customer experience
• Fill prescriptions accurately for pharmacist verification
• Complete data entry for prescriptions
• Utilize automation and robotics systems as trained
• Promote and utilize specialty pharmacy programs
• Identify and assist with manufacturer’s copay cards
• Communicate with prescribers regarding refills and issues
• Initiate prior authorizations and document notes
• Set up autofill, delivery, sync, etc., as needed
• Process refills and communicate with patients
• Store payment information securely
• Evaluate patient profiles for refill synchronization
• Consult pharmacists when necessary
• Maintain workspace cleanliness and order
• Travel to other locations as needed
• Perform other duties as assigned
• Collaborate on special projects

Physical Requirements

Hearing, speaking, and vision must meet job demands. Occasional lifting up to 10 lbs, with some tasks requiring lifting up to 30 lbs. Frequent bending, reaching, hand movements, standing, walking, and sitting are expected.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare