Retail Pharmacy Tech

MercyOne; Dubuque (IA); On-site; USD 20,664,000 - 26,174,000; Part time

Benefits offered by this job

Full benefits package

Growth opportunities within MercyOne

Job summary

MercyOne Dubuque is seeking a part-time Retail Pharmacy Technician to support pharmacists in delivering patient care. You will greet customers, process prescriptions, perform inventory tasks, and ensure accurate data entry using dispensing software.

This role emphasizes accuracy, confidentiality, and teamwork in a busy hospital-based pharmacy setting. Qualified applicants will be at least 18, registered with the Iowa Board of Pharmacy within 30 days, and certified as Pharmacy Technicians within

Qualifications

• Must be 18 years of age or older.
• Registration with Iowa Board of Pharmacy within 30 days of employment.
• Certification as a Pharmacy Technician within one year of employment.

Responsibilities

• Greet and assist patients/customers in person and on the phone professionally.
• Input patient and prescription data accurately using dispensing software.
• Inspect inventory and assist with stocking and ordering.
• Assist pharmacists with counseling and other professional activities.

Skills

Customer service

Effective communication

Attention to detail

Cash handling

Education

Pharmacy Technician Certification

Iowa Board of Pharmacy registration within 30 days

Tools

Pharmacy dispensing software

Cash register systems

Job description

Employment Type: Part time

Shift: Rotating Shift

Description: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF‑accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital‑based skilled nursing units and a 40‑bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times - the nation's most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Retail Pharmacy Tech!

As a Retail Pharmacy Tech at MercyOne, you will assist in the technical functions of the practice of pharmacy, enabling the pharmacist to provide pharmaceutical care to the patient.

• Greet and assist patients/customers in person and on the phone in a professional and confidential manner.
• Communicate effectively with colleagues and customers alike, being a good listener and adjusting style as needed.
• Represent MercyOne Retail Pharmacies in a courteous, friendly, and caring manner.
• Perform duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly.
• Operate cash register accurately, including cash, credit card, in‑store charges and payments on account.
• Assist with all aspects of inventory control: ordering, receiving, stocking, returning, and additional drug inventory control duties, including checking pharmacy stock shelves for outdated drugs.
• Ensure that pharmacists are providing all patient counseling, consultation, and any other activities that involve professional judgment.
• File prescriptions or other paperwork; stock bottles and vials and perform other clerical duties as necessary or requested.
• Collect accurate patient demographic, allergy and medication data from patients and caregivers.
• Utilize pharmacy dispensing software to accurately input patient and third‑party information, and process new and refill prescriptions following safety procedures to ensure pharmacist involvement in any process that would involve professional judgment.
• Package and label prescriptions for final verification of pharmacist in an organized and highly accurate manner.
• Contact prescribers to obtain prescription refill authorization.
• Accept prescription refill authorizations communicated to the pharmacy by a prescriber or the prescriber's representative - at the discretion of the supervising pharmacist, and after receiving appropriate training, may accept new prescription drug orders or medication orders communicated to the pharmacy by a prescriber or the prescriber's agent.
• Perform drug compounding processes for non‑sterile compounding as provided by Iowa Pharmacy Law after appropriate training.
• Contact third‑party payers or physician offices as appropriate to resolve third‑party prescription payment issues (including prior authorization, step therapy, processing questions etc).
• Actively participate in quality, safety, and problem‑solving activities with other pharmacy staff and hospital/clinic departments.

Schedule

• 20 hours a week

General Requirements

• Must be 18 years of age or older
• Registration with Iowa Board of Pharmacy within 30 days of employment
• Certification as a Pharmacy Technician within one year of employment

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.