Retail Pharmacy Operations & 340B Compliance Lead

Phelps County Regional Medical Center; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Phelps Health is a Missouri hospital system seeking a General Supervisor to oversee pharmacy technicians, non-clinical operations, and 340B contract pharmacy compliance. You will manage staffing, workflows, inventory, claims processing, and audits to support efficient operations, financial integrity, and quality patient service.

Working closely with the Pharmacist-in-Charge (PIC), you will ensure compliance with state and federal pharmacy requirements and lead ongoing quality improvements across

Qualifications

• Two to five years of experience in retail pharmacy operations and 340B contract pharmacy.
• Proficiency in pharmacy information systems and intermediate Excel skills for data analysis.
• Knowledge of insurance billing and claims processing.

Responsibilities

• Supervise pharmacy technicians and the Contract Pharmacy 340B Program Analyst, including hiring, scheduling, training, and performance evaluations.
• Coordinate daily non-clinical pharmacy operations and technician workflows to support accurate, timely prescription processing, medication filling, and customer service.
• Conduct and oversee Contract Pharmacy 340B audits, reconcile claims data, National Drug Codes (NDCs), and prescription records, and verify eligibility to prevent diversion and duplicate discounts.
• Prepare for and serve as the primary contact for internal, external, and HRSA audits of contract pharmacies; coordinate manufacturer and insurance audits.
• Manage medication inventory, ordering, and 340B purchasing processes to prevent shortages and identify compliance risks.
• Serve as the contact for pharmacy software and 340B third-party administrator platforms, coordinate updates, and troubleshoot billing and data accuracy issues.
• Process and monitor commercial, Medicare, and Medicaid claims; investigate denials, lead appeals, and reconcile medication charges and accounts receivable.
• Assist patients with identifying and enrolling in manufacturer copay assistance, foundation support, and patient assistance programs.
• Partner with the PIC to implement and monitor operations supporting Board of Pharmacy, DEA, HIPAA, and other applicable requirements; incorporate 340B compliance into daily workflows.
• Lead workflow improvements and continuous quality improvement activities, analyze medication errors, implement corrective actions, and collaborate with Pharmacy, Finance, the 340B Team, and patient care departments.

Skills

Leadership

Staff supervision

Operations management

Excel data analysis

Communication

Education

High school diploma or GED

Missouri Pharmacy Technician License

National Pharmacy Technician Certification (CPhT)

340B Apexus Certified Expert (ACE)

Tools

Pharmacy information systems

Excel

Job description

Phelps Health is a Missouri hospital system seeking a General Supervisor to oversee pharmacy technicians, non-clinical operations, and 340B contract pharmacy compliance. You will manage staffing, workflows, inventory, claims processing, and audits to support efficient operations, financial integrity, and quality patient service.

Working closely with the Pharmacist-in-Charge (PIC), you will ensure compliance with state and federal pharmacy requirements and lead ongoing quality improvements across