Retail Pet Store Associate

Pet Supplies Plus 4007; Wilmington (NC); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Promote from within culture

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Pet Supplies Plus 4007 in Wilmington is looking for a Retail Pet Store Associate to join their customer service and pet care team. The ideal candidate should possess strong customer service skills and a willingness to learn about pet nutrition and products.

This role involves greeting customers, recommending products, and supporting store operations. You will have opportunities for advancement and development within a friendly, neighborhood-focused team.

Employee benefits include discounts and a flexible schedule.

Qualifications

• Strong customer service and communication skills.
• Comfortable in a fast-paced retail environment, especially on weekends.
• Willingness to learn about pet nutrition and care.

Responsibilities

• Greet and assist customers in a friendly manner.
• Make product recommendations based on pet needs.
• Operate POS system and handle transactions.
• Stock shelves and manage inventory.

Skills

Customer service and communication skills

Ability to lift and stock

Team-oriented mindset

Job description

Job Title

Retail Pet Store Associate – Customer Service and Pet Care (Team Member)

Benefits

• Promote from within culture
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Job Summary

At Pet Supplies Plus, pets aren’t just pets—they’re family. And helping pet parents take great care of them? That’s kind of our thing.

If you’re the type of person who notices when a dog needs a better food option—or just enjoys helping your neighbors and their pets—you might fit right in here!

What You’ll Do

• Greet neighbors with a friendly, pawsitively passionate attitude
• Help a new puppy parent pick the right food—or help a regular find exactly what they always forget the name of
• Make thoughtful product recommendations based on each pet’s needs
• Operate the POS system, process transactions, and handle returns
• Promote store specials, loyalty programs, and current offers
• Stock shelves, manage inventory, and keep displays organized
• Lift and stock bags of pet food and supplies (yes, some of them are heavy)
• Assist pet parents with self-wash stations and explain the process
• Restock bathing supplies and keep the store clean and welcoming
• Provide occasional services like walk-in nail trims (training provided)

What You Bring

• Strong customer service and communication skills
• Comfortable working in a fast-paced retail environment, especially on weekends
• Willingness to learn about pet nutrition, products, and care
• Reliable, team-oriented mindset
• Ability to lift, stock, and stay on your feet for extended periods
• Availability for evenings, weekends, and holidays

What Makes You Stand Out

• Experience in retail, customer service, or pet care
• Confidence talking with customers and making recommendations
• A genuine interest in animals (bonus if you already have strong opinions about dog food)
• Ability to stay organized and handle multiple tasks at once

Grow With Us

This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team, we’d love to meet you!