Retail Personal Service Provider Lead

Essential Employment Services, Inc; Wayne (MI); On-site; USD 54,000 - 78,000; Full time

Job summary

Essential Employment Services, Inc. is seeking a Retail Personal Service Provider Lead for our Michigan dispensary. You will lead the front-end team, train staff, and ensure compliance while delivering excellent customer service to patients and customers.

You will manage cash handling, POS operations, and daily deposits, while educating customers on strains and products and maintaining a welcoming environment. Evening/weekend availability required.

Qualifications

• 2–3 years in a dispensary or cannabis customer service role required.
• Ability to educate customers on cannabis products, strains and methods.
• Proven leadership, team motivation, and gap-free operations.

Responsibilities

• Open/close the dispensary as Key Holder and supervise PSPs.
• Train PSPs and ensure compliant, accurate dispensing and payments.
• Handle cash, reconcile transactions, and prepare deposits daily.
• Assist inventory management and staff scheduling during peak times.
• Provide product recommendations and educate customers on products.

Skills

Customer service

Communication skills

Leadership

Regulatory compliance

POS experience

Tools

POS system

Cash handling

Job description

Who We Are

At our core, we believe in the power of unity and purpose. Together, we stand to produce safe, affordable, and sustainable products that enhances the well-being of all, including medical patients and adult-use communities.

Our mission is to drive responsible growth across every link of our value chain, expanding both vertically and horizontally through innovation, efficiency, and integrity. With a focus on multi-state operations, we're committed to creating meaningful impact for our customers, employees, and communities.

We are guided by our core values, which define how we work and who we are:

• Mutual Trust, Respect, and Dignity in every interaction.
• Best-in-Class Performance with Accountability and Care.
• A Culture of Inclusion that Celebrates Diversity and Belonging.
• A Winning Team Built on Integrity, Collaboration, and Purpose.

Together, we are shaping a responsible and sustainable future - one rooted in quality, compassion, and shared success.

What You'll Do!

As a Retail Personal Service Provider Lead, you will work under the direct supervision of the Store Management team. Your role will involve using your exceptional communication skills to liaise with all levels of the organization and ensuring that all patients receive a high level of customer satisfaction. You will be expected to lead by example in terms of customer service skills, motivating those around you to ensure that the dispensary operates efficiently, productively, and with a high degree of accuracy. Your role will be crucial in ensuring that patients feel valued and respected, and that they receive the best possible service when interacting with the dispensary.

Job Responsibilities:

• Serve as Key Holder by opening and/or closing the dispensary
• Assist Store Management Team in training of PSP's, assuring they are dispensing and processing payments compliantly and accurately.
• Engage in cash handling activities, such as preparing register drawers for dispensary opening; closing and reconciling cash and debit transactions for dispensary closing; preparing daily bank deposits of previous day's sales; counting and recording daily cash tips
• Participate in store inventory management and restocking as directed by Inventory Lead
• Assist Store Manager in coordinating staff break schedule that maximizes customer support during busier times
• Troubleshoot customer service issues with professionalism and authority
• Ensure that all products are accurately labeled and stored according to regulatory compliance standards.
• Assist customers with product selection and provide recommendations based on their preferences.
• Educate customers on different strains, products, and consumption methods.
• Process sales transactions and handle cash and credit card payments.
• Stay up to date on new products, strains, and industry trends.
• Maintain a positive attitude and contribute to a fun and welcoming team environment.
• Participate in ongoing education and professional development as needed.
• Other duties as assigned by management.

Qualifications

• Must be at least 21 years old, as required by state law.
• Minimum of 2-3 years of experience working in a dispensary or in a customer service role within the cannabis industry. Previous leadership or supervisory experience is preferred.
• Strong understanding of cannabis products, strains, consumption methods, and their effects. Ability to educate both customers and team members on a wide variety of cannabis-related topics.
• Ability to provide exceptional customer service, resolve issues professionally, and create a welcoming environment for all patients and customers.
• Proven ability to lead by example, motivate team members, and ensure the dispensary operates efficiently and smoothly.
• Strong verbal and written communication skills. Ability to interact effectively with customers, team members, and management.
• Understanding of and adherence to local and state cannabis laws and regulations, including ID verification and product compliance.
• Ability to keep the dispensary organized, handle multiple tasks simultaneously, and manage time effectively.
• Experience operating a point-of-sale (POS) system and handling cash, debit, and credit transactions accurately.
• Ability to work well within a team and collaborate with other budtenders and dispensary management to ensure smooth operations.
• Willingness to work evenings, weekends, and holidays, as needed, in a dynamic retail environment.
• Ability to handle customer complaints or issues with professionalism and authority while maintaining a positive environment.
• Ensuring accurate product handling, labeling, and inventory management to meet compliance standards.

Physical Requirements:

• Standing for Extended Periods: Must be able to stand for long periods of time, as the position involves being on your feet for most of the workday.
• Lifting and Carrying: Ability to lift and carry up to 30 pounds of products, boxes, or supplies, and assist with inventory management and restocking.
• Reaching and Bending: Must be able to reach, bend, and squat to access products on shelves, display cases, or storage areas, both at ground level and higher shelves.
• Manual Dexterity: Ability to handle cash, credit card transactions, and inventory products with precision. You'll also need to be able to open and close containers or packaging, label products, and operate a point-of-sale system.
• Climbing or Stooping: Occasional use of ladders or step stools may be required to access products on high shelves.
• Walking: Must be able to walk around the dispensary, assisting customers, checking inventory, and maintaining a clean and organized environment.
• Clear Vision and Hearing: Must have good vision to accurately read labels, process transactions, and ensure product details are clear. Good hearing is necessary for communication with customers and team members in a busy environment.
• Adaptability to Environment: Must be able to work in a fast-paced, high-energy environment, adjusting to fluctuating customer flow and tasks throughout the day

This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove job duties as deemed necessary.

Equal Opportunity Employer:

Essential Employment Services, Inc is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment, and we embrace diversity in all its forms. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other status protected by applicable law. We are committed to ensuring that all individuals have an equal opportunity to thrive in the workplace.